Dynamics Community Forum Thread Details

AP Remittance - EFT Payments

We have been paying vendors via EFT for a number of years in GP, including the past 2 months in a new location.

During each payment run, an email with the corresponding remittance was sent to the vendors. This worked as recently as last Thursday (10/22). Today, we no longer have the ability to mark/select the "Send Document in E-mail (Print if mail connect be sent) option

Additionally, in the vendor Email Options window (Vendor card --> Email button)

The Vendor Remittance is no longer marked
The Message ID is greyed out and unavailable
The format is greyed out and unavailable

When I go to the Company E-mail Setup (Admin --> Company --> E-mail Settings) window and click the Purchasing Series link, I receive the following message:

"Connection to the MAPI server not available. Unable to send email or select addresses"

When I get past that message and view the Purchasing E-mail setup window, the entire window is now blank. Before today:

Vendor Remittance: was checked/marked

Message ID: was populated with "REMITTANCE"

Have Replies Sent to: Had an email address populated

When I go to the Message Setup (Admin --> Company --> E-mail Message Setup) window, I receive the following message:

"Connection to the MAPI server not available. Unable to send email or select addresses" message

This is true for the 'sa' user as well as the user performing the payment run.

No configuration options in GP were changed in the past week

No changes were made to user security in the past week

As of today, GP can no longer read anything related to email. It appears something related to email, router, firewall, etc. was changed within the past week.

Do you have any ideas what may be the cause of this?

To make it even more challenging, I need to resolve this by 11:00 tomorrow morning as we are upgrading from GP2010 to GP2013 R2 over the weekend starting tomorrow.

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