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Remittance advices are sent in duplicates by the system.

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Posted on by Hatimali84

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Hi all,

We are having an issue where the Invoices are sent in duplicates to the customers. This is only happening in Production. In UAT we do not have this issue.

Example of the issue.

we have a customer who have 3 invoices for this week. The system combines the 3 invoices into 1 and send the email but then after some time the customer received 2 other emails with the same invoices but the name increments to (1) (2).

I have checked the setup from UAT to Prod and everything seems to be same.

Can anyone guide what I am missing here.

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Dynamics 365 Business Central

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Suresh Kulla 50,243 Super User 2025 Season 2 on at

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How are the emails being sent ? For Remittance Advice you need to select the action on the Payment Journal or on Vendor Ledger Entries to send, can you let us know the process that is currently setup to send emails.

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Ramesh Kumar 7,527 Super User 2025 Season 2 on at

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if you’re using a Job Queue to send documents, make sure there isn’t more than one job queue entry targeting the same process in Prod.

Thanks

Ramesh

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Hatimali84 564 on at

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There is no job queue for this.

It was being done through a customization for the customer refund but the email functionality is out of the box.

same extension is in prod and sandbox.

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Suresh Kulla 50,243 Super User 2025 Season 2 on at

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Since it is a customization we don't have access to that code, it could be some setup which might be causing it, you need to contact the developer who developed this.

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RockwithNav 8,600 Super User 2025 Season 2 on at

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Seems there could be some discrepancies on the customization done, Out of the Box email will simply trigger the email but how many times and at what time you are triggering it is the key, I will say check your customization and then make sure system is just firing it once not accidently twice.

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Sohail Ahmed 11,136 Super User 2025 Season 2 on at

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This usually happens if a job queue/email batch is running more than once in Production or if a custom extension is re-triggering the send process. Check your job queue entries and SMTP/mail setup in Production against UAT, and review if any extensions or Power Automate flows are involved.

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