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Finance | Project Operations, Human Resources, ...
Suggested answer

Posting Purchase order PO-XXXXX was not updated

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Posted on by 198

Hello Team I am getting this message and could not able to confirm the PO until I click 2 or 3 times, Please advice.

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  • André Arnaud de Calavon Profile Picture
    293,280 Super User 2025 Season 1 on at
    RE: Posting Purchase order PO-XXXXX was not updated

    Hi Mallesh,

    It is quite strange that the issue is gone when you try to confirm multiple times. Or it should confirm directly or always fail. Are you aware of any differences between the test and staging environment? E.g. security roles?

    If the settings are the same, then you can create a ticket for Microsoft Support like Ludwig mentioned.

  • Ludwig Reinhard Profile Picture
    Microsoft Employee on at
    RE: Posting Purchase order PO-XXXXX was not updated

    Hi Mallesh,

    If you can reproduce it then it might be a good idea to get in contact with the MS support.

    Best regards,

    Ludwig

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: Posting Purchase order PO-XXXXX was not updated

    @

    Have you enabled pre-encumbrances to be posted as accounting entries?

    yes we have enabled. anything will be related to this ?

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: Posting Purchase order PO-XXXXX was not updated

    After completing the workflow, Form never been updated/Refreshed.

    We have tested with different users, we are able to reproduce the same issue for every user.

    In test environment we don't have any issue

    In staging we have issue.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at
    RE: Posting Purchase order PO-XXXXX was not updated

    Hello Mallesh,

    Is there probably an update issue in your form?

    That is after the workflow is completed, has the form been updated/refreshed?

    Have you tried testing the process with different users?

    Best regards,

    Ludwig

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: Posting Purchase order PO-XXXXX was not updated

    Yes

  • Mallesh Deshapaga Profile Picture
    198 on at
    RE: Posting Purchase order PO-XXXXX was not updated

    Hi Ludwing,

    1. Creating a PO

    2. Submitting the workflow - It has been approved

    3. Clicked on the confirm - I should click 2, 3 times to get PO confirm.

    its happening mostly

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at
    RE: Posting Purchase order PO-XXXXX was not updated

    Good morning Mallesh,

    What is the workflow used for?

    I can see a workflow button and wonder whether it is used to do the confirmation?!

    Best regards,

    Ludwig

  • Suggested answer
    Elsa Guo Profile Picture
    on at
    RE: Posting Purchase order PO-XXXXX was not updated

    hi,

    Try this link: community.dynamics.com/.../258026

    It seems that have same issue with you.

  • André Arnaud de Calavon Profile Picture
    293,280 Super User 2025 Season 1 on at
    RE: Posting Purchase order PO-XXXXX was not updated

    Hi Mallesh,

    Have you enabled pre-encumbrances to be posted as accounting entries?

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