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Microsoft Dynamics AX (Archived)

Sales order still shows as open even though its invoiced fully

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Posted on by YiMeister

2,365

Hi,

I have a sales order that was created by an inter company PO. The quantity on the sales order on order is 850.

Delivered - 900

Invoiced - 900

So we shipped more than on ordered. But the deliver remainder still shows 50 left and the order is still on the "open" status. I cannot cancel deliver remainder either because the amount is more than expected 0.

What is needed to solve this? Is this somewhat of a glitch? Do I need to modify the deliver remainder in the back end?

The purchase order is in invoiced status if that matters.

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Ludwig Reinhard Microsoft Employee on at

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Hello AXer, I tested your scenario in a Contoso demo environment and the intercompany sales order status automatically changes to"invoiced" after invoicing the 900 items. I do not know your system version and adjustments made but to me it looks like a "glitch". Please have a look at the issue search on lifecylce services; there are several issues and fixed available. Maybe also one for your system's version. All the best, Ludwig

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