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Social Media Integration with dynamics customer Insights Journeys

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Posted on by CU20091014-0

Hi,

Why was the social posts feature deprecated from Dynamics 365 Customer Insights - Journeys, and why is there no planned replacement for it within the platform? Additionally, one of my customers is looking to generate leads from social media. Are there any out-of-the-box features within Customer Insights - Journeys that I could leverage for this purpose?

Categories:

Development / Customization / SDK

Social Listening

Voice of the Customer

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Muhammad.Affan 1,631 on at

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Social Media Integration with dynamics customer Insights Journeys

Hi There,

Please mark the answer is verified if your query is resolved.

Thanks

Affan
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Muhammad.Affan 1,631 on at

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Social Media Integration with dynamics customer Insights Journeys

Hi There,

From what I understand you're looking to configure and authenticate social media accounts. If Yes, refer these links:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/mkt-settings-social-media

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/social-posting

Thanks

Affan