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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Social Media Integrati...
Customer experience | Sales, Customer Insights,...
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Social Media Integration with dynamics customer Insights Journeys

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Posted on by CU20091014-0 2
Hi,
Why was the social posts feature deprecated from Dynamics 365 Customer Insights - Journeys, and why is there no planned replacement for it within the platform? Additionally, one of my customers is looking to generate leads from social media. Are there any out-of-the-box features within Customer Insights - Journeys that I could leverage for this purpose?
I have the same question (0)
  • Muhammad.Affan Profile Picture
    Muhammad.Affan 4,620 Super User 2025 Season 2 on at
    Social Media Integration with dynamics customer Insights Journeys
    Hi There,
     
    Please mark the answer is verified if your query is resolved.
     
    Thanks
    Affan
  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,620 Super User 2025 Season 2 on at
    Social Media Integration with dynamics customer Insights Journeys
    Hi There,
     
    From what I understand you're looking to configure and authenticate social media accounts. If Yes, refer these links:
     
     
     
     
    Thanks
    Affan

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