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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Invoice and Memo 08010...
Microsoft Dynamics SL (Archived)

Invoice and Memo 0801000 - Application error

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Posted on by Community Member

Hello Community

I have this problem with Invoice and memo screen on Solomon 65.

This problem ocurrs when I do an invoice and save that invoice, when I save the document the screen make and show the new batch number. 

And after I choose the "new"  option and  I choose "Document" option, to add a new document to the same number batch created.

0383.2.JPG

I have Customizations to this screen, but the actions explained not use it them 

Can help me with this problem? Please 

Thanks to everybody.

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  • Community Member Profile Picture
    Community Member on at
    RE: Invoice and Memo 0801000 - Application error

    it may be one of the customizations of the screen in question have problems, but what strikes me most is that the screen is used by two people and it prints a huge amount of bills and has no problems and the other user has the problem I am referring to.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Invoice and Memo 0801000 - Application error

    The error really does not help tell us what the issue really is but my first guess is that this screen has a bad customization (possibly outside of your intended customizations).  I would try temporarily removing the customizations and see if the error occurs.  I know you believe the customizations are outside this portion of the screen but the first step is to determine whether they are involved in the error or not.

    One quick way to temporarily remove a customization from a screen, if you have access to the SQL Management tool, is to run the following update query:

    Be sure to run the queries out of the system database, not the application database.

    update customvba set screenid = '080100x' where screened = '0801000'

    If the error goes away then one of the customizations must be involved.  Next, we can look for any sort of "odd" customization.  Execute the following to undo the above query

    update customvba set screenid = '0801000' where screened = '080100x'

    Then run the following:

    select * from customvba where screened = '0801000'

    Look at the result and the description field.  Your standard customizations should say "A New Customization" and the Entityid will be blank.  If you rows other than these then they would be my first suspect and you could modify the first update query to only change the screenid where the entityid matches the suspect lines and try the screen again.

    You will also want to look at the version column for a different value that the standard lines.

    If temporarily removing all the customizations does not remove the problem then you could try replacing 0801000.exe in the AR folder but it is unlikely that is your problem.

    There is also a possibility that your issue could be data related (if you have auto-referencing enabled) but, again, not very likely.

    This situation is typical of Microsoft errors that do not really tell you enough to determine the actual issue.  I do not believe this is an SL 6.5 issue.  My clients heavily use this screen and with customizations and I have never seen this screen give such an error.

    Good Luck.

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