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Customer Statement Not Calculating Correctly

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Posted on by Community Member Microsoft Employee

Hello,

I'm running a simple customer statement for a customer that has 90 day terms. It's showing all entries as being over 90 days past due, which is not the case. Any ideas what is wrong or how to fix it?

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JAngle 33,159 on at

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RE: Customer Statement Not Calculating Correctly

Sorry for the confusion that's me using the latest version. Do you have a custom layout? Which report is in the report selections for Sales? 116 or 1316 are the GB options.
Community Member Microsoft Employee on at

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RE: Customer Statement Not Calculating Correctly

My request page doesn't look like that. I don't have that option that I can see.
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JAngle 33,159 on at

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RE: Customer Statement Not Calculating Correctly

You need to alter the settings on the request page. The view you have right now is without the overdue or the ageing band as shown below. What you have there is all the transactions that have taken place in the dates you selected. The customer statement for that section works like a bank statement - all the in and out transactions for the customer.