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Microsoft Dynamics CRM (Archived)

Communication was blocked, perhaps by your computer's firewall settings, to a webservice that is required by Microsoft Dynamics CRM. Unable to connect to the remote server

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Posted on by Charan Raju C R 7 Super User 2024 Season 1

Hi,

When we are trying to configure Outlook Client for CRM 2015, we are getting an error 'Communication was blocked, perhaps by your computer's firewall settings, to a webservice that is required by Microsoft Dynamics CRM. Unable to connect to the remote server.' . Can any one help to resolve this issue, please?

CRM Version: CRM 2015, On-premise

Client OS: Windows 7(64 bit)

Outlook Version: Office 2010(64 bit)

URL: http://<IPAddress>

Able access the URL from browser?: Yes.

Below is the error log details.

12:49:53| Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 9/3/2016 12:49:53 PM ===
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
12:49:53| Info| Client Configuration Wizard Version : 7.0.0000.3543
12:49:531 Info| Client Configuration Wizard LanguageID : 1033
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
12:49:53| Info| Query all rows in profile table
12:49:53| Info| Outlook is initialized
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
12:49:53| Info| Client Configuration Wizard Running Mode : Normal
12:49:53| Info| Configuration file Type : OnPremise.
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
12:49:53| Info| Logon mapi store
12:49:53| Info| Logon admin service
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
12:49:53| Info| Query all rows in msg service table
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
12:49:53|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
12:49:53|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
12:50:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
12:50:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
12:50:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
12:50:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
12:50:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
12:50:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
12:50:06|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
12:50:06| Info| Current UTC date/time from soe.sgnet.gov.sg: 03/09/2016 04:50:06
12:50:06| Info| NetApiStatus for NetApiBufferFree: 0
12:50:06| Info| Client UTC Date/Time: 03/09/2016 04:50:06
12:50:06| Info| Difference (in minutes) between client time and actual time: 0.00872571166666667
12:50:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
12:50:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
12:50:06|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
12:50:06| Info| Attempting IFD org service connection.
12:50:06| Info| Non-https scheme found, trying with https scheme.
12:50:30| Info| Error connecting to URL: {0} Exception: {1}| https://<IPAddress>/XRMServices/2011/Organization.svc, System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond <IPAddress>:443
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.<>c__DisplayClass9.<DiscoverAuthority>b__0()
at Microsoft.ExceptionHelper.ExceptionFilter.TryFilter[TEx](Action body, Predicate`1 filter, Action`1 catchClause)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthority(Uri webEndPointForService)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverOAuthUsingBearerChallenge(Uri webEndPointForService, Uri webEndPoint)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
12:50:30| Info| IFD org service connection failed. Exception: {0}| Unable to connect to the remote server
12:50:30| Info| Attempting IFD discovery service connection.
12:50:51| Info| Error connecting to URL: {0} Exception: {1}| http://<IPAddress>/XRMServices/2011/Discovery.svc, System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond <IPAddress>:80
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.<>c__DisplayClass9.<DiscoverAuthority>b__0()
at Microsoft.ExceptionHelper.ExceptionFilter.TryFilter[TEx](Action body, Predicate`1 filter, Action`1 catchClause)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthority(Uri webEndPointForService)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverOAuthUsingBearerChallenge(Uri webEndPointForService, Uri webEndPoint)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()
12:50:51| Error| Exception : Unable to connect to the remote server at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
12:50:51| Error| Exception : Unable to connect to the remote server at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.LoadOrganizations(AuthUIMode uiMode, Control parentWindow)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA, Boolean keepUrlIntact, String org)
at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizationsInternal[TService](Boolean forceUI, String deploymentUrl, Boolean tryWIA)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

*This post is locked for comments

  • Vile Andreas Rantala Profile Picture
    Vile Andreas Rantala 1,255 on at
    RE: Communication was blocked, perhaps by your computer's firewall settings, to a webservice that is required by Microsoft Dynamics CRM. Unable to connect to the remote server

    Hi, that means 2 stuffs.

    1. You have an outlook client version different to the server version or an update different to the current version of server.

    2. you have to restart the endpoints or Recycle App pools to be more clear, CRMDeployment and CRMApp click recycle.

    Hope this helps.

  • Charan Raju C R Profile Picture
    Charan Raju C R 7 Super User 2024 Season 1 on at
    RE: Communication was blocked, perhaps by your computer's firewall settings, to a webservice that is required by Microsoft Dynamics CRM. Unable to connect to the remote server

    This specific error was because of antivirus. Now getting below error after disabling the antivirus.

    - Same error for FQDN also.

    17:27:36|   Info| Error connecting to URL: {0} Exception: {1}| http://<IPAddress>/XRMServices/2011/Discovery.svc, System.ServiceModel.Security.SecurityNegotiationException: SOAP security negotiation with 'http://<IPAddress>/XRMServices/2011/Discovery.svc' for target 'http://<IPAddress>/XRMServices/2011/Discovery.svc' failed. See inner exception for more details. ---> System.ComponentModel.Win32Exception: The Security Support Provider Interface (SSPI) negotiation failed.

    - Please find the IE LAN Settings Screenshot below:

    IE_5F00_LAN_5F00_Settings.PNG

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Communication was blocked, perhaps by your computer's firewall settings, to a webservice that is required by Microsoft Dynamics CRM. Unable to connect to the remote server

    Hi

    1) Can u try with FQDN

    2) Can u post a screen shot of IE Lan Settings

  • Charan Raju C R Profile Picture
    Charan Raju C R 7 Super User 2024 Season 1 on at
    RE: Communication was blocked, perhaps by your computer's firewall settings, to a webservice that is required by Microsoft Dynamics CRM. Unable to connect to the remote server

    We have only one(http) binding. I cannot browse with https. As I mentioned, the URL I entered while conbfiguring is http only.

  • Suggested answer
    KZee Profile Picture
    KZee on at
    RE: Communication was blocked, perhaps by your computer's firewall settings, to a webservice that is required by Microsoft Dynamics CRM. Unable to connect to the remote server

    Hi,

    Have you tried accessing the organization service url with https in the browser because logs suggests that the connection is being attempted with https.

    Try connecting using http instead of https in outlook while connecting to crm.

    Following link might also be useful.

    support.microsoft.com/.../2997744

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