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Dynamics 365 Community / Forums / Remote Assist forum / unable to sign in to R...
Remote Assist forum
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unable to sign in to Remote Assist.

Posted on by 67

Hello everyone! 

I have just suddenly been unable to sign in to Remote Assist.

1. Start HoloLens and sign in.
2. Start Remote Assist

Then, the following message appears and I hear a sound like when loading a phonebook, and I cannot sign in to Remote Assist at all.
The message displayed says, "Remote Assist requires access rights to use the camera and microphone. Please go to your device settings to set this up."

Note that in the device settings, both the camera and microphone of Remote Assist are turned on.

Does anyone know how to resolve this?
Much appriciate it.

Miki

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