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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / msdyn_ApplyRoutingRule...
Service | Customer Service, Contact Center, Fie...
Suggested answer

msdyn_ApplyRoutingRuleEntityRecord is not available

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Posted on by Richie Jacob 12

I am going through the same blog as him but facing issues even after applying 'ApplyingRouteRule'

Blog: https://nishantrana.me/2021/11/02/route-case-routecase-attribute-and-msdyn_applyroutingruleentityrecord-action-in-dynamics-365-customer-service/

Let me know for any solutions to the query.

Thanks in advance.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,961 Moderator on at
    RE: msdyn_ApplyRoutingRuleEntityRecord is not available

    Hi,

    Please share screenshot to understand what you are trying to do .

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Richie Jacob Profile Picture
    Richie Jacob 12 on at
    RE: msdyn_ApplyRoutingRuleEntityRecord is not available

    Walked through your actions and was doing the same but still the action is not available.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,961 Moderator on at
    RE: msdyn_ApplyRoutingRuleEntityRecord is not available

    Hello,

    Are you trying from Power automate, if yes then please check if you are selected correct enviornment from top right dropdown?

    This happens when you don't select correct Enviornment on power automate home page -

    CR28.PNG

    If you are in correct environment then please share the screenshot of what you are trying to do.

    Make sure you select Perform an unbound action-

    CR29.PNG

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

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