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I am going through the same blog as him but facing issues even after applying 'ApplyingRouteRule'
Blog: https://nishantrana.me/2021/11/02/route-case-routecase-attribute-and-msdyn_applyroutingruleentityrecord-action-in-dynamics-365-customer-service/
Let me know for any solutions to the query.
Thanks in advance.
Hello,
Are you trying from Power automate, if yes then please check if you are selected correct enviornment from top right dropdown?
This happens when you don't select correct Enviornment on power automate home page -
If you are in correct environment then please share the screenshot of what you are trying to do.
Make sure you select Perform an unbound action-
Please mark my answer verified if this is helpful!
Regards,
Bipin Kumar
Follow my Blog: xrmdynamicscrm.wordpress.com/
Walked through your actions and was doing the same but still the action is not available.
Hi,
Please share screenshot to understand what you are trying to do .
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