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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Your Business Central ...
Small and medium business | Business Central, N...
Suggested Answer

Your Business Central failed to update V.19.2 2022

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Posted on by RubenPerez 60

Hello,

I've experienced a trouble trying to update my Production environment to v.19.2.

The error message from microsoft in my mail it's empty, only says that failed to update.

Anyone else is sufering from this error?

The only thing that is different respect other production environments is that mine was migrated from a BC16 to the 19.0 OnCloud.

Thank You in advance.

pastedimage1642756494758v1.png

  • Suggested answer
    IB-29041624-0 Profile Picture
    IB-29041624-0 1,191 Moderator on at

    Have you checked out the operations page in the admin center?

    If that does not give you enough information you should raise a support ticket with Microsoft through your CSP partner.

  • RubenPerez Profile Picture
    RubenPerez 60 on at

    Thanks for the Response,

    It's just what i made,

    now only remains to wait.

  • Suggested answer
    S.Kawamura Profile Picture
    S.Kawamura 1,532 on at

    Hi,

    I have faced this error many times. There are a number of causes, which may or may not match your case, but in my case it was a timeout due to lack of MS resources due to a high concentration of upgrade processes in the Azure region the tenant belongs to.

    You may want to raise a Service Request as Inge M. Bruvik commented.

  • Suggested answer
    MahGah Profile Picture
    MahGah 15,613 on at

    Hi

    We had this issue many times. When we checked with Microsoft they said something about "update windows" which means in their end (without any notice) they define a few "block windows" for upgrade and hence tenant cannot upgrade. These windows are not publish anywhere. As other experts mentioned please contact your partner to check with Microsoft.

  • Suggested answer
    RubenPerez Profile Picture
    RubenPerez 60 on at

    SOLUTION:

    The solution resides in the cloud migration process.

    I missed an important step like is to Disable the Cloud Migration once is ended.

    For this reason i wasn't been able to upgrade my BC.

    I spect that is can be usefull for anyone else.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Thank you for sharing this with the community!

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,733 Super User 2026 Season 2 on at

    Hi, just adding to Rubén Pérez's info, this is mentioned in the following Session.

    pastedimage1643072906099v1.png

    Hope this will help.

    Thanks.

    ZHU

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