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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Getting Copilot privil...
Customer experience | Sales, Customer Insights,...
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Getting Copilot privilege error when revising quote

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Posted on by BV-03061154-0 8
In Dynamics sales we suddenly get the following error when we try to revise a quote:



app.2b3c8a65c556f335210c4a7311427e47.js:28 [storage] Error Messages: 
1: Principal user (Id=cfe3aef5-196a-eb11-b0b0-000d3a66139b, type=8, roleCount=23, privilegeCount=1519, accessMode='0 Read-Write', AADObjectId='882f4429-da64-437d-aaa5-6b3db31121cb', MetadataCachePrivilegesCount=17481, businessUnitId=ed6503f9-baa9-eb11-b1ac-00224899da33), is missing prvCreateActivity privilege (Id=091df793-fe5e-44d4-b4ca-7e3f580c4664) on OTC=11541 for entity 'msdyn_copilottranscript' (LocalizedName='Copilot-transcriptie') in Business Unit: Odin Business Support (Id=8ac9e532-ab31-ec11-b6e6-0022489aa458). context.Caller=cfe3aef5-196a-eb11-b0b0-000d3a66139b. Consider adding missed privilege to one of the principal (user/team) roles.

When i try to add the privilege i cant find the table it misses the privilege from

Categories:
Dynamics 365 Sales
I have the same question (0)
  • Montassar Krichi Profile Picture
    Montassar Krichi 231 on at

    Hi,
    the error means that The user doesn't have Create permission on a hidden system entity called msdyn_copilottranscript.
    This entity is related to Microsoft Copilot and may be trying to log a Copilot transcript behind the scenes during quote revision.
    Step-by-Step Fix:
    1. Check Security Role of the User
    Go to:

    • Advanced Settings > Security > Security Roles
    • Open the role(s) assigned to the user who encountered the error.
    2. Find the Entity msdyn_copilottranscript
    This is where it gets tricky — this entity:
    • Might not show up in the regular list inside the security role editor
    • Is a hidden system entity introduced with Copilot features
    • Has Object Type Code (OTC) = 11541
    3. Grant Create Permission using XrmToolBox
    If you cannot find the entity manually in the UI, use XrmToolBox:
    • Download XrmToolBox
    • Connect it to your environment
    • Open the plugin: "Role Updater" or "Security Role Editor"
    • Search by OTC = 11541 or Entity name: msdyn_copilottranscript
    • Grant the missing privilege: Create (prvCreateActivity)
    4. Test Again
    • Save the role
    • Ask the user to log out and back in (or refresh browser session)
    • Try revising the quote again

     

    If this helps, Please mark response as verified

  • Tom_Gioielli Profile Picture
    Tom_Gioielli 3,088 Super User 2026 Season 1 on at
    Microsoft has also added security roles specific to Copilot functionality, so before trying to find some hidden backend tables to add to a custom role I would recommend adding the CoPilot security roles to the user and then trying again. This would also be a better long-term solution, as I would anticipate additional changes to be made for necessary tables and privileges around copilot in the coming months.
     
  • BV-03061154-0 Profile Picture
    BV-03061154-0 8 on at
    Getting Copilot privilege error when revising quote

    Hi,
    the error means that The user doesn't have Create permission on a hidden system entity called msdyn_copilottranscript.
    This entity is related to Microsoft Copilot and may be trying to log a Copilot transcript behind the scenes during quote revision.
    Step-by-Step Fix:
    1. Check Security Role of the User
    Go to:

    • Advanced Settings > Security > Security Roles
    • Open the role(s) assigned to the user who encountered the error.
    2. Find the Entity msdyn_copilottranscript
    This is where it gets tricky — this entity:
    • Might not show up in the regular list inside the security role editor
    • Is a hidden system entity introduced with Copilot features
    • Has Object Type Code (OTC) = 11541
    3. Grant Create Permission using XrmToolBox
    If you cannot find the entity manually in the UI, use XrmToolBox:
    • Download XrmToolBox
    • Connect it to your environment
    • Open the plugin: "Role Updater" or "Security Role Editor"
    • Search by OTC = 11541 or Entity name: msdyn_copilottranscript
    • Grant the missing privilege: Create (prvCreateActivity)
    4. Test Again
    • Save the role
    • Ask the user to log out and back in (or refresh browser session)
    • Try revising the quote again



      Role updater in XRM Toolbox doesnt show the msdyn_copilottranscript table. Dynamics also doesnt show the table in the rights and roles
  • BV-03061154-0 Profile Picture
    BV-03061154-0 8 on at
    Getting Copilot privilege error when revising quote
    Microsoft has also added security roles specific to Copilot functionality, so before trying to find some hidden backend tables to add to a custom role I would recommend adding the CoPilot security roles to the user and then trying again. This would also be a better long-term solution, as I would anticipate additional changes to be made for necessary tables and privileges around copilot in the coming months.
     
    Privileges required to use Copilot for Sales | Microsoft Learn


    I added all the Copilot Roles i could find in the roles overview but this doesnt solve the issue

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