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Customer experience | Sales, Customer Insights,...
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Getting Copilot privilege error when revising quote

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Posted on by 8
In Dynamics sales we suddenly get the following error when we try to revise a quote:



app.2b3c8a65c556f335210c4a7311427e47.js:28 [storage] Error Messages: 
1: Principal user (Id=cfe3aef5-196a-eb11-b0b0-000d3a66139b, type=8, roleCount=23, privilegeCount=1519, accessMode='0 Read-Write', AADObjectId='882f4429-da64-437d-aaa5-6b3db31121cb', MetadataCachePrivilegesCount=17481, businessUnitId=ed6503f9-baa9-eb11-b1ac-00224899da33), is missing prvCreateActivity privilege (Id=091df793-fe5e-44d4-b4ca-7e3f580c4664) on OTC=11541 for entity 'msdyn_copilottranscript' (LocalizedName='Copilot-transcriptie') in Business Unit: Odin Business Support (Id=8ac9e532-ab31-ec11-b6e6-0022489aa458). context.Caller=cfe3aef5-196a-eb11-b0b0-000d3a66139b. Consider adding missed privilege to one of the principal (user/team) roles.

When i try to add the privilege i cant find the table it misses the privilege from

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  • BV-03061154-0 Profile Picture
    8 on at
    Getting Copilot privilege error when revising quote
    Getting Copilot privilege error when revising quote
    Microsoft has also added security roles specific to Copilot functionality, so before trying to find some hidden backend tables to add to a custom role I would recommend adding the CoPilot security roles to the user and then trying again. This would also be a better long-term solution, as I would anticipate additional changes to be made for necessary tables and privileges around copilot in the coming months.
     
    Privileges required to use Copilot for Sales | Microsoft Learn


    I added all the Copilot Roles i could find in the roles overview but this doesnt solve the issue
  • BV-03061154-0 Profile Picture
    8 on at
    Getting Copilot privilege error when revising quote
    Getting Copilot privilege error when revising quote

    Hi,
    the error means that The user doesn't have Create permission on a hidden system entity called msdyn_copilottranscript.

    This entity is related to Microsoft Copilot and may be trying to log a Copilot transcript behind the scenes during quote revision.
    Step-by-Step Fix:
    1. Check Security Role of the User
    Go to:

    • Advanced Settings > Security > Security Roles
    • Open the role(s) assigned to the user who encountered the error.
    2. Find the Entity msdyn_copilottranscript
    This is where it gets tricky — this entity:
    • Might not show up in the regular list inside the security role editor
    • Is a hidden system entity introduced with Copilot features
    • Has Object Type Code (OTC) = 11541
    3. Grant Create Permission using XrmToolBox
    If you cannot find the entity manually in the UI, use XrmToolBox:
    • Download XrmToolBox
    • Connect it to your environment
    • Open the plugin: "Role Updater" or "Security Role Editor"
    • Search by OTC = 11541 or Entity name: msdyn_copilottranscript
    • Grant the missing privilege: Create (prvCreateActivity)
    4. Test Again
    • Save the role
    • Ask the user to log out and back in (or refresh browser session)
    • Try revising the quote again



      Role updater in XRM Toolbox doesnt show the msdyn_copilottranscript table. Dynamics also doesnt show the table in the rights and roles
  • Tom_Gioielli Profile Picture
    2,197 Super User 2025 Season 2 on at
    Getting Copilot privilege error when revising quote
    Microsoft has also added security roles specific to Copilot functionality, so before trying to find some hidden backend tables to add to a custom role I would recommend adding the CoPilot security roles to the user and then trying again. This would also be a better long-term solution, as I would anticipate additional changes to be made for necessary tables and privileges around copilot in the coming months.
     
  • Montassar Krichi Profile Picture
    231 on at
    Getting Copilot privilege error when revising quote

    Hi,
    the error means that The user doesn't have Create permission on a hidden system entity called msdyn_copilottranscript.

    This entity is related to Microsoft Copilot and may be trying to log a Copilot transcript behind the scenes during quote revision.
    Step-by-Step Fix:
    1. Check Security Role of the User
    Go to:

    • Advanced Settings > Security > Security Roles
    • Open the role(s) assigned to the user who encountered the error.
    2. Find the Entity msdyn_copilottranscript
    This is where it gets tricky — this entity:
    • Might not show up in the regular list inside the security role editor
    • Is a hidden system entity introduced with Copilot features
    • Has Object Type Code (OTC) = 11541
    3. Grant Create Permission using XrmToolBox
    If you cannot find the entity manually in the UI, use XrmToolBox:
    • Download XrmToolBox
    • Connect it to your environment
    • Open the plugin: "Role Updater" or "Security Role Editor"
    • Search by OTC = 11541 or Entity name: msdyn_copilottranscript
    • Grant the missing privilege: Create (prvCreateActivity)
    4. Test Again
    • Save the role
    • Ask the user to log out and back in (or refresh browser session)
    • Try revising the quote again

     

    If this helps, Please mark response as verified

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