web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Appointment tracking f...
Microsoft Dynamics CRM (Archived)

Appointment tracking from Outlook issue

(0) ShareShare
ReportReport
Posted on by Pupla 35

Good day,

 I have come across one issue with Appointments tracking from Outlook. We are using Dynamics 365 online and Outlook for Dynamics 365 (older one). Then a user creates Appointment in outlook and tracks it, automatically every time new Contact is created in CRM. And always system users email and name is used in creating Contact. Any one knows why this issue might occurs and how to solve it ?

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at

    Seems there is an issue with the sync. If possible try to reconfigure the outlook for crm if possible.  Alternatively you can set a duplicate detection rule in contacts  to avoid creation of duplicate contacts.

    Hope this helps.If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.

  • Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at

    In addition you can refer the below link which will help to resolve

    support.microsoft.com/.../tracking-an-email-in-outlook-does-not-resolve-to-the-associated-record

  • Pupla Profile Picture
    Pupla 35 on at

    Checked format of field in XML, its "email". so this is not a case. 

  • Verified answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at

    hi Pupla,

    Can pls check Automatically create records option is unchecked for "Contact" as given below. If not pls deselect and try.

    6521.email-issue.png 

    Hope this helps. Pls mark it as Answered/Verified to close the thread if suggestion resolved your query

  • Pupla Profile Picture
    Pupla 35 on at

    Thank you Syed,

    Your suggested was a part of solution that we used to solve problem. Problem was with system users email, same email was used in Account and in Contact. After changing emails in Account and Contact issue was resolved.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
AS-17030037-0 Profile Picture

AS-17030037-0 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans