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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Dynamics AX client cra...
Microsoft Dynamics AX (Archived)

Dynamics AX client crashes

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Posted on by newAXguy 910

Hi All,

We currently experiencing issue for SOME users that unable to access our AX environment. Users are getting "Microsoft Dynamics AX client has stopped working" error message every time they launch the AX client.

Looking at the application log I am seeing the following error:

  1. Generic Application Error that Ax32.exe is faulted.
  2. .Net Runtime error that the process was terminated due to unhandled exception on Ax32.exe.
  3. Microsoft Dynamic AX error: The description for Event ID 80 from source Microsoft Dynamic AX cannot be found......
Anyone has experience the same issue before?
Appreciate any feedback or input on this.
Thanks in advance.
Regards,
Ivan

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I have the same question (0)
  • Rudi Hansen Profile Picture
    Rudi Hansen 4,079 on at

    Hi Ivan.

    What version of AX are you using?

    Have you looked in the Event Viewer to see if there i more information about the problem there?

  • Suggested answer
    rudra Profile Picture
    rudra 6,534 on at

    Hi ,

    Please check the client machines AX version is same as Application server machines version.

    If not update the kernel version in Client machine and then check.

  • Suggested answer
    Umesh Pandit Profile Picture
    Umesh Pandit 9,315 User Group Leader on at

    Hi Ivan,

    Please check the AX AOS and Client Version Should match. Like If your AOS is on AX 2012 R2 CU7 then the Client Systems should be updated with CU7.

    For AX 2009 "Microsoft Dynamics AX client has stopped working" error message every time they launch the AX client.

    Take the below step for fixing the issue:

    1- Stop AOS

    2- Delete from application AXAPD.AOI file

    3- Delete from application all *.ali file

    4- Start AOS

    5- Repair the AX 2009 Client by opening the client configuration on the Client System.

    If happen on AX 2012 follow the same steps above, except the step 2, and Delete the .auc files

    ( http://msdynamicsaxtips.blogspot.in/2013/09/how-to-clear-cache-for-ax-2012-r2-in.html).

  • newAXguy Profile Picture
    newAXguy 910 on at

    Hi Rudi,

    We are using AX 2012 CU4.

    I am seeing the following errors below every time I launch the AX client.

    APPLICATION ERROR:

    Faulting application name: Ax32.exe, version: 6.0.1108.3529, time stamp: 0x50ed5bf9

    Faulting module name: Ax32.exe, version: 6.0.1108.3529, time stamp: 0x50ed5bf9

    Exception code: 0xc0000005

    Fault offset: 0x00686d6a

    Faulting process id: 0x3204

    Faulting application start time: 0x01cf9b1d66e03c3c

    Faulting application path: D:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

    Faulting module path: D:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

    .NET RUNTIME

    Application: Ax32.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.AccessViolationException

    Stack:

      at <Module>._wWinMainCRTStartup()

    MICROSOFT DYNAMICS AX

    The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Microsoft Dynamics AX Business Connector Session 11.

    RPC exception 3221225477 occurred in session 11 process is Ax32.exe thread is 8896(User: ivan, ClientType: GUI)

    Thanks.

  • newAXguy Profile Picture
    newAXguy 910 on at

    Hi Rudra,

    Yes, client machines AX and Application server have the same version.

    Anything I need to check other than the version?

    Thanks.

  • newAXguy Profile Picture
    newAXguy 910 on at

    Hi Umesh,

    We already tried deleting the cache (*.auc files) and even the *.kti file in AppData folder but to no avail.

    Also tried clearing the All usage data of the users but still getting the same error.

    Thanks.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I suggest if you please validate windows event log on client machine and AOS server to analyse the issue

    Please post the result

    Please review the Dynamcis AX client configuration tool on cleint machine, test the setup in fine on there

    Please verify and let us know your findings

  • newAXguy Profile Picture
    newAXguy 910 on at

    Hi Nitesh,

    Thanks for your reply.

    I just posted the windows event log error a while back and it's consistently getting the following errors below when I tried to access AX.

    APPLICATION ERROR:

    Faulting application name: Ax32.exe, version: 6.0.1108.3529, time stamp: 0x50ed5bf9

    Faulting module name: Ax32.exe, version: 6.0.1108.3529, time stamp: 0x50ed5bf9

    Exception code: 0xc0000005

    Fault offset: 0x00686d6a

    Faulting process id: 0x3204

    Faulting application start time: 0x01cf9b1d66e03c3c

    Faulting application path: D:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

    Faulting module path: D:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

    .NET RUNTIME

    Application: Ax32.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.AccessViolationException

    Stack:

      at <Module>._wWinMainCRTStartup()

    MICROSOFT DYNAMICS AX

    The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    Microsoft Dynamics AX Business Connector Session 11.

    RPC exception 3221225477 occurred in session 11 process is Ax32.exe thread is 8896(User: ivan, ClientType: GUI)

    Upon checking the event log errors, It points me to clearing the cache (*.auc files and *.kti file) in AppData folder and clearing All usage data of the users that are having issue but to no avail.

    By the way, do note that only SOME users are experiencing the issue and most of the users are able to access the environment.

    Thanks.

  • Suggested answer
    Umesh Pandit Profile Picture
    Umesh Pandit 9,315 User Group Leader on at

    Hi Ivan,

    Could you install CU7 and check., since CU4 is bit old. Check in some R&D or test systems.

    I think installing CU7 will resolve your issue.

  • Suggested answer
    Umesh Pandit Profile Picture
    Umesh Pandit 9,315 User Group Leader on at

    Hi Ivan,

    also check the .net version for the systems on which its working and check on where its not working. And update or de grade the .net version as comparison to working systems.

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