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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / New Cash account not a...
Finance | Project Operations, Human Resources, ...
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New Cash account not accepting Journal Entries

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Posted on by SL_GP_BC_123 1,088

Our customer is on SL2015 and is having a problem with a new cash account.  The account was configured in the GL and in Cash Manager.  Within cash Manager it was marked as active and marked to accept updates from the General Ledger.

That said, any journals posted to the account are not updating cash manager appropriately.  The GL treats the account as a normal GL Account and not as a cash account.  To troubleshoot I did a couple of things:

1)  Compared a working account against the troubled account in the CashAcct maintenance screen.  Did not find any difference between the two.

2)  Removed the GL Flag and altered the description of the cash account.  Saved the changes.  Then set back to the desired settings and saved again.  Attempted a new journal; still no effect.

3)  Lastly, I verified that the CASetup screen was also configured to accept updates from the GL

Any thought's as to why the cash account is not updating properly?  Is there something else I should check?  Please advise.  Look forward to a response.

JG

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  • Suggested answer
    CFROTON Profile Picture
    CFROTON 4,710 on at

    Hello JG,

    I talked to a financial agent who said that he had something similar, his advice is to have them delete the problem cashacct record in SQL Server, and then just add it again in cash account maintenance.

    Best Regards,

    Jana MacDonald

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