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Microsoft Dynamics CRM (Archived)

Use check condition (Workflow) for multiple partents

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Hi

I have created a custom entity ”Transaltor” and add a N:1 relationship where the primary entity is Task and the related entity is Translator.

I have created a workflow that changes a custom field from Translator: ”Translator status” value to Unavailable when a new task is created and associated with that translator and a workflow that changes the ”Translator status” value to Available when the Task is market as complete. And two other workflows for the case of cancelling an activity or deleting and activity.


But this is the problem: sometimes more than 1 task is created for the same translator in the same time. When 1 of the 2 tasks is completed, the workflow changes the Translator status to ”Available” although there is still an open task.

How can I make a workflow that checks if there are not other open associated activities before making this change?


Please help me

Thanks,

Adrian

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  • Suggested answer
    Community Member Profile Picture
    on at

    Hi,

    You can use wait condition in workflow to fix this.

    Mansoor

  • Community Member Profile Picture
    on at

    Please ensure that you have selected Only the required option from the "Start When" under "Options for automatic processes" in your workflow.

    Sometimes selecting more than 1 option from "Start When" causes the tasks to re-create automatically.

    If you have selected "Record fields change" from "start when", again ensure that you have selected Only the required fields.

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