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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / how to manage warranty...
Service | Customer Service, Contact Center, Fie...
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how to manage warranty entries in field service

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Posted on by Community Member

Hello,

Does any one know Warranty entire how to manage in Field Service. not par of agreement.

My one of item under warranty. 

How to manage item go out side for warranty entries.

then back to receive entries.

What I want explain in details step by step.

Step 1: Enter request warranty item entry 

(warehouse to consume)

Step 2: Received warranty item entry 

(Back to same warehouse)

I have the same question (0)
  • Suggested answer
    Fannie30 Profile Picture
    Fannie30 2,990 Moderator on at
    RE: how to manage warranty entries in field service

    You could use entitlements, and the RMA process to return the item to the warehouse.  However, if you're looking for advanced warranty functionality, such as warranty claims, etc. Then that is something you can either build OR contact a partner to assist.  Several partners have a warranty solution that should suffice.  

  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at
    RE: how to manage warranty entries in field service

    Hi JackyBusha.

    Have a look at those two docs. I will give you an idea. 

    You also can use Business Process Flow and Flows to help you.

    Scenario 2: Entitlement for free products and services for an asset category

    https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements#scenario-2-entitlement-for-free-products-and-services-for-an-asset-category

    Process a return (return merchandise authorization and returns to vendor)

    docs.microsoft.com/.../process-return

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