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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error when opening a m...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Error when opening a marketing page

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Posted on by Simona Bushevska 62

I created a marketing form and put in a new marketing page, but when I open it I get this error: "We're unable to verify your contact information. Make sure cookies are not blocked or use the unsubscribe link in your email."

pastedimage1654932623742v1.png

I tried creating new basic form and put it in a new marketing page a multiple times, but I get the same error every time. If I click on Show form anyway it gives me the form but on submit button it still gives me an error:

pastedimage1654932732590v2.png

Any idea what can I do to fix this?

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Simona Bushevska,

    The error is due to the page can't get the contact's cookie as the error message shows. And you are creating a subscription center marketing page, rigth?

    If so, please check the following point:

    1. Your browser allows the cookie and is not in InPrivate mode.

    2. If your browser doesn't have the contact's cookie. Please send the email with the page url(Do not open the page directly.)

    Reference:

    Set up a subscription center (Dynamics 365 Marketing) | Microsoft Docs

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