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Email not responsive in mobile

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Posted on by 160

Hi all,

I've designed an email that looks great when I test send and open it on a computer. It Even looks good in Outlook. 

But when I preview it in Dynamics it looks like this:

Screenshot-2021_2D00_04_2D00_13-at-16.05.23.png

As you can see not responsive at all. And The whole thing looks very strange in gmail. Everything is wrong except for the content block. 

Do you know if there's any code that could fix this or if i've done something else wrong.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at
    RE: Email not responsive in mobile

    Hi Filippa,

    Could you please create a support ticket with the details? We'd like to investigate the issue.

    Thank you,

    Aga

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Email not responsive in mobile

    Hi Filippa,

    I am a little confused by your description.

    The title refers to “Email not responsive in mobile” but in the details it says "looks very strange in Gmail".

    Here are my questions:

    1. Please clarify what exactly is meant by "Not responsive". Did the problem occur in the preview or after it was actually received?
    2. Are the problems encountered in the preview of Gmail actually working correctly in Gmail?
    3. Are there only specific emails that have this problem? If so, is there anything special about this email?

     

    Any details would be appreciated.

     

    Best Regards,

    Nya

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