Issues with Email Server Side Sync

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I have setup the server side sync in CRM 2015 online.

The setup works perfect when i test and enable the mailbox. The emails start coming into crm without any issues.

But suddenly after couple of days the mailbox gets disabled and I get the following alerts from crm.

Your mailbox XYZ has been disabled for receiving email. Make sure that the credentials specified in your mailbox record are correct and have sufficient permissions for receiving email. Then, enable the mailbox for email processing.

Then I test and enable the mailbox everything works fine and again after few days the mailbox fails with the same error.

I am using CRM 2015 online with Office 365 (Exchange Online).

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Drew Poggemann 4 on at

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Hi Bhushan,

Not sure why this would be happening. One thing you may want to try is to just removing the requirement for approving mailboxes using: Settings > Administration > System Settings > Email tab. Uncheck Process emails only for approved users and Process emails only for approved queues, then choose OK.

Email addresses must still be approved by an Office 365 global administrator...

Not sure if this will help but might be worth a try. Otherwise I would probably open a service ticket if you haven't already.

Thanks much,

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flavia.takushi on at

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Hi Bhushan,

Please check the alerts on mailbox to help you identifying the cause. Depending on the nature of the error, Microsoft Dynamics CRM tries to process the email again after some time or disables the mailbox for email processing.

It can be for example:

- Password expired

- Duplicate emails

- Tracking token issues

- etc

For more information, please check:

technet.microsoft.com/.../dn832159.aspx

technet.microsoft.com/.../dn850386.aspx

If you could not identify, I would recommend to open a service request to CRM Online support team so they can help you analyzing those alerts and collect platform traces for analysis.

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Community Member on at

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Hi Brushan,

Is your problem already resolved because i have the same problem at one of our customers ?

Kind regards,

Sigurd

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Community Member on at

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Hi ,

I have already done these settings but still faced the same issue.

Now I have disabled all the workflows and plugins related to emails and monitoring the mailbox status.

If it doesn't disable this time that means some plugin or workflow is causing some issues.

Lets wait for a couple of days and then we can conclude.

Thanks & Regards

Bhushan

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Community Member on at

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Hello Drew,

It worked for me :)

Thanks

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