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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Unable to create case from portal - "You don't have the appropriate permissions."

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Hello Expert,

 I logged as specific web role  and fill out the case form and  try to submit  I m getting an error  message.

Unable to create case from portal - "You don't have the appropriate permissions."

But when I just enter the title  but I don't fill out anything else   I have no  problem to submit the form .

I already check the permissions and assigned the proper web role.

What are your suggestions ?

Thank you!

I have the same question (0)
  • Suggested answer
    LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    Please make sure you have permissions to "Create,Write,Append and Append to".

    1832.pastedimage1577261504128v1.png

    And you could login the portal as administrator and try again to check if this issue caused by permissions.

    You could also refer to this Microsoft support solution.

    https://support.microsoft.com/en-sg/help/4020181/portal-entity-permission-enhancement-requires-record-modifications

    Best Regards,

    Leo

  • Suggested answer
    ashish12 Profile Picture
    3,079 on at
  • Suggested answer
    ashish12 Profile Picture
    3,079 on at

    Hi Rodd, Let me know if this issue is resolved for you?

    If yes, please close the thread by marking an answer as suggested.

    Thanks

  • Suggested answer
    Justin Wilkinson Profile Picture
    1,338 on at

    Hi Rodd,

    The following link might be useful to you www.theportalcompany.com/.../ , does this happen under a Portal administrator?

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