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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Sending automatic cust...
Microsoft Dynamics CRM (Archived)

Sending automatic customer acknowledgement emails

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Posted on by Aidan Kelly 60

Hi,

I have set up an automatic customer acknowledgement email workflow, one that triggers an email to the customer when they submit an enquiry on our website (using Web2CRM application).

The workflow works fine (customer recieves acknowledgement email) when the email comes from me, but when I change the 'From' feild to another user, the customer does not recieve the acknowledgement email.

I would like to know how I can change this, so these emails are sent from a generic user or no reply user?

Any tips would be greatly appreciated.

 

Cheers

Aidan

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I have the same question (0)
  • Verified answer
    #ManoVerse Profile Picture
    #ManoVerse 457 on at

    Many reason can be behind of this , following things you need to understand :

    -> Check outgoing profile of another on email router. test connection from there.

    - > Another user must be configured with email router for outgoing.

    -> Another user's mail must be approved.

    Please specify the error you recieve or try above confguration first with in organisation and on email router confuguration !!  

  • Verified answer
    Sumit Bhatnagar 99 Profile Picture
    Sumit Bhatnagar 99 1,850 on at

    Hi..

    I am hoping that you are using email router as you can only send an email on-behalf of other user if you are using email router.

    - Check the outgoing profile for the other user

    - Important to give permission "to send email on behalf of " >>> Login with the user >> File >> Personal option >> email tab

    Hope this help !

  • Aidan Kelly Profile Picture
    Aidan Kelly 60 on at

    Hi Manoj & Sumit,

    It was the users mail setting that was not approved. Thanks for your help.

    Cheers

    Aidan

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