Business Central Cloud - printers not available in printer selection window

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Posted on by Alicja_

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Hello,

None of the printers are available in the selection:

I recall in the on-prem installations, all available printers were listed.

I read Microsoft documentation but it is not clear to me, does the universal print need to be setup and should I select add all universal print printers to be able to see the same printers as are available in the Windows printers and scanners page?

thank you!!

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MahGah 15,529 on at

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Hi

BC SaaS is different than on-premise for printers. You basically have a few options. All options are paid options and each has different method/price.

1) Use Microsoft Universal Printer as you mentioned. Set that up and you will seen those printers. I think they charge per print.

2) Use PrintNode (https://www.printnode.com/en) and get the API. Then use free app such as following to bring all printers to BC

https://appsource.microsoft.com/en-us/product/dynamics-365-business-central/PUBID.insight-works%7CAID.b0c8bcc7-2924-4cd2-8562-4e71ebd07323%7CPAPPID.b0c8bcc7-2924-4cd2-8562-4e71ebd07323

3) Use Print-it app

https://appsource.microsoft.com/en-us/product/dynamics-365-business-central/PUBID.fenwicksoftware%7CAID.print-it-with-cloud-companion-app%7CPAPPID.581d572d-6a8d-4116-a1b2-8281f40daa19

What is a difference between Print-it and Printnode? for Printnode you use their software and they give you some tire like 1 connection, 2 connection and certain number of prints. With Prin-it you can have as many connections as you want but you pay per print (not page but print).

connection: is a server or individual device. Anything that you want to bring installed printers into cloud.

Thanks

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YUN ZHU 95,763 Super User 2025 Season 2 on at

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Hi, From Microsoft, "Because Business Central online is a cloud service, it can't directly reach local printers connected to users' devices, but it can connect to cloud-enabled printers."

Hope this will help.

https://docs.microsoft.com/en-us/dynamics365/business-central/ui-specify-printer-selection-reports

Thanks.

ZHU

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Alicja_ 249 on at

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Thank you MahGah, that is what I was looking for regarding printer selections.

ZHU, thank you, that was my understanding, however I am able to print from BC browser and PWA to my local USB printer without any additional setup. I can change if I want to print to PDF or the physical printer, so I guess I am not sure where exactly the limitations are within the browser printing?

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MahGah 15,529 on at

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@Alicja_

You are welcome.

Based on my experience printing from browser has no limitations. Sometimes has it's own challenges. For example:

Shipper needs to print shipping label on Label Printer 1 and Packing List on Printer 2. Then every time user needs to select different printer in browser.

Or user works from home and wants to print using printer in office. User needs to have all printers installed in her/his device.

Instead adding printers to BC let you select printer for user/report (similar to Nav).

Thanks
.

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Alicja_ 249 on at

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@MahGah

thank you again for your reply, very helpful!

One last concern/question I have, with the browser printing option, will I be able to print from the handheld?

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MahGah 15,529 on at

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@Alicja_

That is all depends on your device and software you use. I only had experience with RF Smart which has its own printing solution. But in theory for Android device you need solution such as Google Cloud Print or for iOS you need Airprint.

Unless you find a way that your device connect to printer and printer show up as an option in device.

But I do not have much of experience here.

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