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Microsoft Dynamics CRM (Archived)

Contact record won't save after changing company

Posted on by 410

Hi,

I'm having a strange issue where after a user changes the company on a contact page, the save button will no longer do anything. Other fields are fine (however saw issues with email address before), but specifically after changing the company the user can no longer save the form.

This problem happens in Edge and Internet Explorer frequently.

The weird parts:

  1. It went away for a while in Edge & Internet Explorer, and now it is back and happens every time.
  2. It doesn't happen in Chrome (except one time I did witness it happen, except it has gone away)
  3. I tried removing all custom javascript and the issue still happened.
  4. The issue does not happen in Dev/Sandbox -- I recently restored my Production area to my Dev area so that they are the same
  5. Tried if it only happened on

Error I found while debugging the page and clicking save:

cant-execute-from-a-freed-script.png

When changing the email, I get shown an error at this point for the global.ashx:

var $v_4=Mscrm.ClientApiEventHandlerListUtility.constructExecutionObject($p1_0,$v_3,$p1_1,$v_2)

So definitely seems like there is some sort of issue with this $v_4 variable creation. Thoughts?

I am also going to report a ticket to Microsoft, but thought I'd check on the off-chance someone may know something here.

*This post is locked for comments

  • Verified answer
    HodgesW Profile Picture
    HodgesW 410 on at
    RE: Contact record won't save after changing company

    Anyone who searches online and finds this question -- I got an answer from Microsoft.

    This is a bug with Inside View. I had it on the Contact form and supposedly this prevents the saving from working. I removed inside view/insights from the Contact form and it now saves.

    There is no ETA for when this will be fixed.

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