web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook crashed when o...
Microsoft Dynamics CRM (Archived)

Outlook crashed when opening other CRM users calendar entry

(0) ShareShare
ReportReport
Posted on by Hylle 55

After installing rollup 16 on CRM 2011, whenever a CRM user opens another CRM users calendar entry, outlook crashes. When CRM is disabled in Outlook, there are no problems. Has anybody else experienced this? This is with Office 2010.

Regards

Jens

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hello,

    Before installing UR 16, were you seeing the Outlook crashing issue when opening other users calendar and what was the update rollup installed on CRM server prior to UR 16.

    What is the security role of the user and does the user has permissions to view other users calendar ?

    Is it happening for all users or just one ?

    What is the error message that you seen in UI when outlook crashes ?

    Any errors in the application logs of event viewer when outlook crashes ?

    What is the update rollup installed in the Outlook client ?

    The above details would help us to narrow down the issue.

    Thanks.

  • Incubeus1 Profile Picture
    Incubeus1 45 on at

    Did you find a solution for this?  I would be interested in what your solution was :)

    We recently had the same problem after RU 18 but it's an odd issue. For example I have 2 people who's calendars are impacted and when someone else clicks on their calendar items they seem to crash and that happens to all expect the owner of the calendar. The only real clue I have is the following and I can't even find any information on it..

    Log Name:      Application
    Source:        Outlook
    Date:          01/12/2014 2:19:19 PM
    Event ID:      1000
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    Add-in execution error. Outlook crashed during the 'NewInspector' callback of the 'InspectorsEvents' interface while calling into the 'Microsoft Dynamics CRM' add-in.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Outlook" />
        <EventID Qualifiers="49152">1000</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-12-01T19:19:19.000000000Z" />
        <EventRecordID>95001</EventRecordID>
        <Channel>Application</Channel>
        <Security />
      </System>
      <EventData>
        <Data>NewInspector</Data>
        <Data>InspectorsEvents</Data>
        <Data>Microsoft Dynamics CRM</Data>
      </EventData>
    </Event>

    This issue only happens when I have the add-in enabled, Outlook does not crash if the add-in is disabled.

    I think this is looking to be strictly an CRM add-in issue at this point. So a calendar/mailbox/user profile recreate will not fix this problem.

    I am open to any suggestions, Thank you :)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans