Skip to main content
Business Central forum

Bank Reconciliation Issue

editSubscribe (0) ShareShare
Posted on by 92

I have a Bank Account ledger entry that is showing as Closed (open = unticked), but I have NOT done a bank reconciliation for that transaction, so how can it show as closed? This means I cannot reconcile my bank account as the transaction is not showing on the right hand side of the bank reconciliation page (because the system is saying it is closed). I only have 1 bank account statement showing for the account (the opening balance bank reconciliation) and the transaction I am querying is NOT on that bank statement. Why is it showing as closed when I have not done a bank reconciliation for that transaction?

  • Verified answer
    Peter Taylor FP Profile Picture
    Peter Taylor FP 92 on at
    RE: Bank Reconciliation Issue

    As I thought, this was found to be a bug in standard MS code. The transaction had been reconciled, then an 'Undo' bank reconciliation was done but the transaction was not re-opened, which it should have been. MS support kindly gave me a utility (app) to re-open the entry (and delete the statement number on the bank account ledger entry), and i just used it to re-open the transaction and now i can reconcile it again.

  • Peter Taylor FP Profile Picture
    Peter Taylor FP 92 on at
    RE: Bank Reconciliation Issue

    Hi, thanks for your feedback. The statement no. is '3', but there is no bank statement no. 3 for that account? Could it have been deleted?

  • Suggested answer
    Amit_Sharma Profile Picture
    Amit_Sharma 2,545 on at
  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 11,415 UG Leader on at
    RE: Bank Reconciliation Issue

    Check the fields on the ledger entry for statement number.

    Check the status, was it voided.

    BC doesn't just close a ledger entry, so it somehow was closed by a transaction.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Bank Reconciliation Issue


    If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.


Helpful resources

Quick Links

What Motivates a Super User?

We know many of you visit the Dynamics 365 Community and Power Platform…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…


Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,068 Super User

Martin Dráb Profile Picture

Martin Dráb 222,591 Super User

nmaenpaa Profile Picture

nmaenpaa 101,138

Product updates

Dynamics 365 release plans