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I have a Bank Account ledger entry that is showing as Closed (open = unticked), but I have NOT done a bank reconciliation for that transaction, so how can it show as closed? This means I cannot reconcile my bank account as the transaction is not showing on the right hand side of the bank reconciliation page (because the system is saying it is closed). I only have 1 bank account statement showing for the account (the opening balance bank reconciliation) and the transaction I am querying is NOT on that bank statement. Why is it showing as closed when I have not done a bank reconciliation for that transaction?
As I thought, this was found to be a bug in standard MS code. The transaction had been reconciled, then an 'Undo' bank reconciliation was done but the transaction was not re-opened, which it should have been. MS support kindly gave me a utility (app) to re-open the entry (and delete the statement number on the bank account ledger entry), and i just used it to re-open the transaction and now i can reconcile it again.
Hi, thanks for your feedback. The statement no. is '3', but there is no bank statement no. 3 for that account? Could it have been deleted?
Hi,
Refer the below link.
Regards
Amit Sharma
Hello,
If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.
Thanks.
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