Bank Reconciliation Issue

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Posted on by Peter Taylor FP

I have a Bank Account ledger entry that is showing as Closed (open = unticked), but I have NOT done a bank reconciliation for that transaction, so how can it show as closed? This means I cannot reconcile my bank account as the transaction is not showing on the right hand side of the bank reconciliation page (because the system is saying it is closed). I only have 1 bank account statement showing for the account (the opening balance bank reconciliation) and the transaction I am querying is NOT on that bank statement. Why is it showing as closed when I have not done a bank reconciliation for that transaction?

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Khushbu Rajvi. 19,135 Super User 2025 Season 2 on at

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Bank Reconciliation Issue

HOPE THIS HELPS:https://community.dynamics.com/forums/thread/details/?threadid=1774169d-e6f2-4964-b086-d77f09baec9a

https://community.dynamics.com/blogs/post/?postid=81187d72-51b3-44ae-87a1-c173cca92f0e

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DLDlutavia 12 on at

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Bank Reconciliation Issue

How can I obtain this utility? Is it in the Partner Center or do we need to go through support?

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Peter Taylor FP 96 on at

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RE: Bank Reconciliation Issue

As I thought, this was found to be a bug in standard MS code. The transaction had been reconciled, then an 'Undo' bank reconciliation was done but the transaction was not re-opened, which it should have been. MS support kindly gave me a utility (app) to re-open the entry (and delete the statement number on the bank account ledger entry), and i just used it to re-open the transaction and now i can reconcile it again.

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Peter Taylor FP 96 on at

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RE: Bank Reconciliation Issue

Hi, thanks for your feedback. The statement no. is '3', but there is no bank statement no. 3 for that account? Could it have been deleted?

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Amit 2,557 on at

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RE: Bank Reconciliation Issue

Hi,

Refer the below link.

https://learn.microsoft.com/en-us/dynamics365/business-central/bank-how-reconcile-bank-accounts-separately

Regards

Amit Sharma

www.erpconsultors.com

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Dallefeld 193 User Group Leader on at

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RE: Bank Reconciliation Issue

Check the fields on the ledger entry for statement number.

Check the status, was it voided.

BC doesn't just close a ledger entry, so it somehow was closed by a transaction.

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Marco Mels on at

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RE: Bank Reconciliation Issue

Hello,

If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.

Thanks.

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