Client using GP2013 and has created a Shipment/Invoice in Payables (with out Purchase Order number) and has attached this transaction to a Project and Cost Centre in Project Accounting.
When doing the data entry the clerk made error in recording the cost per hour, for one hour recorded it at 33,300.00 (per unit). So when another clerk got the invoice for the work was entering the Shipment/Invoice to record the invoice she enter 0.01 of a unit (shipped) to get the 330.00 invoice recorded to the correct Project.
Now the only place we have a problem is in Project where the Sub-Consultant Cost shows Planned for 33,300 and Actual of 330.00 with Accrued of 32,900 (something like that)
So, client has tried to do a return and the only amount the system would allow her to do the Return for for the 330.00 dollars or 0.01 units - which is what was invoiced and recieved in the prior step.
WE know this is wrong. So the first thought is to VOID the two transactions, reconcile the Project Accounting for that Customer and then start over.
Well that works only if VOID of the Ship/Invoice and the Return would travel to Project and VOID themselves in Project. That did not happen. So now in Purchasing the Vendor is showing VOIDED but in Project the Customer / Project shows 33,300 dollars of cost against a project that should, since we voided the Payables side, have ZERO
Please help as soon as you can - the client is going crazy and trying to close month end and they have this 'crap' to correct and then they are done.
