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Greetings,
We have configured Failures on the Batch Job for Multiple Users however the Email Alerts are not sent to all the recipients. No Error message but Mails aren't sentThis is what we do:Sys Admin -- Batch Jobs -- Select a Batch Job -- Click on Options -- Create a Custom Alert or Manager Alerts for Existing Alert and configure the Alert whenever the status is Changes to Error and provide Multiple User list in the Email to Send
Hi BillDoors,
Is emailing itself working in your environment? You can test it in the form „Email Parameters“. If you do not receive the test email you have to check the email parameters in detail.
Check if you marked send email check box while setting up the alert. You can go to option - manage my alerts and verify.
Hi Christoph and Ajit, thanks a lot for your inputs.
- Emailing is working fine
- The Send email check box is marked
The funny thing is that we are using the exact same parameters in UAT and Prod. It is working fine in UAT but it's not working in Prod.
We are using Exchange instead of SMTP. According to the documentation I found, we should use SMTP, however, Exchange is working fine in UAT.
What else should I check? Why is Exchange working in UAT but not in Prod?
Hi Billdoors,
Is your email ID properly configured through which you are sending email Alerts. I also doubt on your exchange server port settings on PRD environment. Check with your IT department.
Did you checked following configs?
docs.microsoft.com/.../configure-email
Hi BillDoors.
In our environment it is working in Prod with exchange as well. A problem might be the license. Do you have a exchange online license attached to the user running the batch job?
Hello BillDoors
Sorry if it’s duplicate, but it may be worth to check if the batch account in PROD can enough permission to send e-mail with your Exchange if you haven’t check it yet.
Troubleshoot the Exchange mail provider
~~~
The Exchange mail provider will use the current user's Exchange Online account to send emails. When used as the Batch email provider, the batch account will be used.
And it might be better for you to get help from MS support with opening support ticket if you are still encountering this issue…
also ensure the account has enough O365 permissions and mailbox setup to send email
see if this also helps
community.dynamics.com/.../alerts-sending-in-email-in-dynamics-365-finance-and-operations
Hello BillDoors,
Are you able to fix this issue ?
I want to send an email alert when a batch job failed (status = error). I enabled email distributor/processing batch job, change based alerts batch but still I cant get an email notification when some custom batch job failed. I been through this thread and did everything mentioned. If there is anything else I need to try please let me know.
Thanks,
Nithin.
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