Business rule (show\hide fields) is not working

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Posted on by Community Member Microsoft Employee

Hello, I have a custom entity "Bank requisites". When a user creates it, he must enter a country. If the country is Russia, the field "Not-resident" must set to "No". If another country is set, the field "Not-resident" must be "Yes". This business rule looks like:

I create a new record of "Bank requisites" from Account form, where subgrid is placed.

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The quick create is disabled on entity "Bank requisites", so the system opens main form:

Then I input "Russia" in Country field. I choose it from look-up on another entity "Location".

I wait, that "Non-resident" will change to "No", but this is not happening.

And only after saving the record, field "Not-resident" sets to "No" as it must.

Please help, why the rule doesn't work?

I checked the scope, the other business-rules, the field is present on form, condition is met, I have published many times the solution, and so on...

What else can I try?

Thanks in advance!

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Community Member Microsoft Employee on at

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RE: Business rule (show\hide fields) is not working

Thank you, Wahaj Rashid! Our developer has checked and found a script, whicn was making similar logic, and conflicted with my business rule.
Community Member Microsoft Employee on at

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RE: Business rule (show\hide fields) is not working

Hi,

As Wahaj Rashid said, there is nothing wrong with the design of the Business rule, you can check it as he said.

Or you can try to use JavaScript to determine the value of country and set Not-resident to be Yes or No.

You can create JavaScript code here first:

Then you need to add the OnChange event to the country field:

You can refer to the following code:

function disableField(executionContext){ var formContext = executionContext.getFormContext(); var country = formContext.getAttribute("country").getValue(); if(country == "Russia"){ }else{ } }

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Frank Gong
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Wahaj Rashid 11,319 on at

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RE: Business rule (show\hide fields) is not working

Hi,

Thank you for your query.

Did you check if you have any other business rules or JavaScript functions conflicting with this rule?

Visually this rule seems to be fine.

Also, try the following:

Create a Bank requisite form outside the sub-grid.

Disable the business rules on this entity (temporarily) and test the behavior.