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Customer account payment for B2C online customers

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Posted on by Bharath jain

1,443 Super User 2025 Season 2

Hi Community,

I was trying to use "customer account" payment options for B2C online customers. I have configured all the prerequisites in the commerce HQ as per the document.

1) Updated credit limit in customer master data

2) I have enabled "Allow on account" in the customer master data

3) Configured payment method "Customer account" for channel

4) Customer account is added to the checkout page in site builder

After this setup, I am able to see "Customer account" in the payment option along with balance details, but if I select this for the payment system is throwing below error

Detailed error log

CorrelationId: "978b739d-59b8-49b6-b37d-c3348fe7902c"
Exception: "{ "ValidationResults": [ { "ErrorResourceId": "Microsoft_Dynamics_Commerce_Runtime_RequiredValueNotFound", "LocalizedMessage": "Required value is missing.", "LocalizedMessageParameters": null, "ErrorContext": "Tender line tender type cannot be empty.", "MemberNames": [ "CartTenderLine.TenderType" ] } ], "ErrorResourceId": "Microsoft_Dynamics_Commerce_Runtime_AggregateValidationError", "LocalizedMessage": "A validation error occurred."}"
TypeName: "DataValidationException".

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P Jackson 1,614 on at

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I don't think this is supported for B2C online channels

Try setting up a B2B online channel instead.

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Bharath jain 1,443 Super User 2025 Season 2 on at

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Hi Paul,

We have an option to enable "customer account payment" for both B2B and B2C customers in the site builder

Regards,

Bharath Jain.

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P Jackson 1,614 on at

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I know, but that doesn't necessarily mean it works or is supported functionality. For example, there are other settings in HQ - Channel attribute and categories [for the navigation hierarchy, that only apply to POS and not the online channel.) Best if you check with MS.

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Bharath jain 1,443 Super User 2025 Season 2 on at

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Hi Paul,

Customer Account payment for B2C works, I had issues in synchronizing Job but now it is working fine.

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IMZOHAIB 5 on at

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Hi Bharath,

Does on-Account payment for B2C need any customization?

If there is any customization necessary, can you let me know what is it?

Both from the perspective of front-end and HQ.

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Bharath jain 1,443 Super User 2025 Season 2 on at

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Hi Zohaib,

There is no customization required on both front end or commerce HQ. However for payment you need to check with payment connectors

Regards,

Bharath Jain.

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Menekse Saygili on at

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Hi Bharath,

If you use a call center channel, then you will be able to use customer account payment method when you place an order in that call center. That call center configuration should contain "enable order completion" to yes.

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UmarSystemer 25 on at

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Hi Bharath,

can we use on-account for guest customers in B2C site?

I'm also facing an issue while proceeding checkout.

CorrelationId: "fe494d57-2731-429d-98d2-0308c5033e27"

Exception: "{\r\n \"PaymentSdkErrors\": [],\r\n \"AdditionalContext\": null,\r\n \"ErrorResourceId\": \"Microsoft_Dynamics_Commerce_Runtime_InvalidPaymentRequest\",\r\n \"LocalizedMessage\": \"Unable to retrieve tender service for operation: {0}. Please check your payment method setup for this tender type.\"\r\n}"

TypeName: "PaymentException".

Do you have any idea?

Thanks

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P Jackson 1,614 on at

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No, you cannot use 'On account' payments for Guest customers, because the Guest customer uses the Default customer account. And I think I am correct in saying that on-account payments can only be used in a B2B site.

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UmarSystemer 25 on at

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Hi Paul,

It's working fine for guest customers. I only facing error in case of guest customer.

Thanks.

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