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Suggested answer

Unexpected error during confirm the PO

Posted on by 45

Hi Every one.

I try to confirm PO has lines for service but when press on button confirm get error message "Unexpected error" as shown in below screen shot.

pastedimage1614171459716v1.png

Thank you in advance.

  • Suggested answer
    AhmedHafez Profile Picture
    AhmedHafez on at
    RE: Unexpected error during confirm the PO

    Hi Nourhan,

    This is very generic error , please collect trace file and analyze the root case or set a breakpoint on the following class Info.add() to debug and collect the callstack.

    please use the above and work with your development team or your partner to troubleshoot.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Unexpected error during confirm the PO

    Hi Nourhan,

    So, it seems to be a general problem. Do you have a developer around who could help you debugging things?

    Best regards,

    Ludwig

  • project Profile Picture
    project 45 on at
    RE: Unexpected error during confirm the PO

    Hi Dr.Ludwig,

    I already try to confirm the PO by another users but the same issue happened with them.

    BR,

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Unexpected error during confirm the PO

    Hi Nourhan,

    Can one of your colleagues then execute the posting?

    Might not be exactly in line with your process but this might be the easiest way.

    Best regards,

    Ludwig

  • project Profile Picture
    project 45 on at
    RE: Unexpected error during confirm the PO

    Hello Dr.Ludwig,

    Thank you for your reply, No one has the same issue and this PO only which has this issue , i tried to cleaned usage data and restarted  the app but the issue still happened.

    Best Regards,

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Unexpected error during confirm the PO

    Hello Nourhan Essam,

    Do your colleagues experience the same problem?

    If so, talk to your system admins to investigate.

    Otherwise, cleansing your usage data and restarting the application might already help.

    Best regards,

    Ludwig

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: Unexpected error during confirm the PO

    Is this happening for all POs or a single one? Have you tried to debug and check where the error is being thrown from? This doesn't look like a standard error as the standard errors usually include a little more details regarding why the operation failed.

  • project Profile Picture
    project 45 on at
    RE: Unexpected error during confirm the PO

    no i don't have any customization for system , i tried to confirm PO by using Generate>Confirmation and  get the same error.

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,417 on at
    RE: Unexpected error during confirm the PO

    Hi Nourhan Essam,

    Do you have any customization done to PO confirmation? Can you also try to confirm using Generate > Confirmation button and check if you get the same error?

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