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Portal error

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Posted on by Community Member

I am getting the following error when trying to access the portal.

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Hi,

Check for errors in the URL. It's possible that the 401 Unauthorized error appeared because the URL was typed incorrectly or the link that was clicked on points to the wrong URL - one that is for authorized users only.

If you're sure the URL is valid, visit the website's main page and look for a link that says Login or Secure Access. Enter your credentials here and then try the page again. If you don't have credentials, follow the instructions provided on the website for setting up an account.

If you're sure the page you're trying to reach shouldn't need authorization, the 401 Unauthorized error message may be a mistake. At that point, it's probably best to contact the webmaster or other website contact and inform them of the problem.

Tip: The webmaster of some websites can be reached via email at webmaster@website.com, replacing website.com with the actual website name.

The 401 Unauthorized error can also appear immediately after login, which is an indication that the website received your username and password but found something about them to be invalid (e.g. your password is incorrect). Follow whatever process is in place on the website to regain access to their system.

Hope it helps.

BR,

Judy

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