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I am unable to add Custom Entity in SLA KPI record in Unified Interface. But the same is available in Classic Interface.
Steps I followed:
1. Enabled SLA for the Custom Entity.
2. Created a Lookup of "SLA KPI Instance" in my Custom Entity.
Hi Arindam,
I just created an entity with the default value and only selected the option 'Enable for SLA" and published my changes. I could see the entity in the SLA.
Please refer this article.
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/apply-slas-entities#enable-entities-for-applying-slas
Check the IsSLA enabled attribute is true?
Hi Partner
Yes you have to enable the "enable for SLA" Flag and make sure that The maximum number of entities that can have active SLAs for organization is seven.
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