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Unable to add Custom Entity to Unified Interface SLA KPI

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Posted on by Microsoft Employee

I am unable to add Custom Entity in SLA KPI record in Unified Interface. But the same is available in Classic Interface. 

Steps I followed:

1. Enabled SLA for the Custom Entity.

2. Created a Lookup of "SLA KPI Instance" in my Custom Entity.

pastedimage1596625264563v3.png

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I have the same question (0)
  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi Arindam,

    I just created an entity with the default value and only selected the option 'Enable for SLA" and published my changes. I could see the entity in the SLA.

    pastedimage1596628343527v1.png

    Please refer this article.

    https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/apply-slas-entities#enable-entities-for-applying-slas

    Check the IsSLA enabled attribute is true?

  • Suggested answer
    AJ-22040756-0 Profile Picture
    Microsoft Employee on at

    Hi Partner

    Yes you have to enable the "enable for SLA" Flag and make sure that The maximum number of entities that can have active SLAs for  organization is seven.

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