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Microsoft Dynamics CRM (Archived)

View columns stuck in compact mode

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Posted on by 115

Hi there,

A user reported this morning that all views that used to pop up with fixed column widths and a horizontal scroll bar are now all squished together and the scrollbar is gone.  I verified that in Administration>The Entity>Views that  the views all had set column widths (125px).  There is a note on the bottom of that page that reads 'When there are too many columns to fit on a page, the view will be shortened and scrollbars will be added."  I found that confusing as if that does mean it packs all the columns into one page, why would it add scrollbars (it doesnt and wouldnt need to...) so I'm not sure what to make of that.

In the actual Entity and View, everything is indeed scrunched together with 25+ columns tightly packed.  If I click on View -> View Settings -> Other Settings I can see that 'automatic column sizing' is checked as well was 'Use compact layout in widths smaller than..'.  If I uncheck the automatic column sizing and click ok and go back to the view, the horizontal scroll bar has now returned and I can resize the columns however I want.  Unfortunately, if I change views and come back, the view setting is gone.

Anyone have any ideas on why this may be happening (and why it happened all of a sudden?).  Its in multiple entities and multiple views.

Thanks very much for any help or ideas that you can provide!

JA

CRM2011

*This post is locked for comments

  • JA-TRI Profile Picture
    JA-TRI 115 on at
    RE: View columns stuck in compact mode

    I do not believe it has been fixed yet and we're on the latest rollup (13?).

  • DNiemuth Profile Picture
    DNiemuth 10 on at
    RE: View columns stuck in compact mode

    Did Microsoft ever give a fix to this?

    Thanks,

    Dawn

  • Joe Crispin Profile Picture
    Joe Crispin 5 on at
    Re: View columns stuck in compact mode

    This is a bug in Rollup Update 11 - we are experiencing the same thing and waiting for MS to deploy a fix.

  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at
    Re: View columns stuck in compact mode

    JA,

    The view settings you save in Outlook do not stick around for system views, my advice is for you to save that view as a personal view and then apply the settings.

    Good Luck!

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