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Quantity Shipped not reflecting after sales shipment posted from Sales Order

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Posted on by CU16061208-0

Hi experts,

I'm checking an issue regarding the Quantity Shipped is not reflecting after the Sales Shipment is posted directly in Sales Order. However, if the shipment is posted through Warehouse Shipment, the Quantity Shipped is reflecting the posted value.

Does anyone know is there any setup will cause the issue ?

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Dynamics 365 Business Central

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Mansi Soni 8,909 Super User 2025 Season 2 on at

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Hello,

As per my understanding no setup alone blocks the Quantity Shipped from updating when posting directly from the Sales Order this is standard unless interfered with. Does your system has any Customization in this cycle?

Regards,
Mansi Soni

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Sagar Dangar, MCP 799 Super User 2025 Season 2 on at

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Hi,

Might customizations in system causing this issue

This issue should not occure in standard.

You can try check by removing your extensions

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Andrés Arias 4,190 Super User 2025 Season 2 on at

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Hello,

I have replicated the message in a BC26.1 environment and the error is not replicated.

The standard functionality, allows to check the quantity sent from any of the options from where it is done. I would recommend to check any development you have in your environment.

I hope I can help.

Regards,

Andres

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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I also think this is a problem caused by customization.
I suggest you uninstall the third-party extension and try again.

Thanks

ZHU

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Sohail Ahmed 11,150 Super User 2025 Season 2 on at

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Hope this might be helpful:

The issue where "Quantity Shipped" isn't updating after posting a Sales Shipment directly from a Sales Order, but does update via Warehouse Shipments, strongly suggests it's due to custom extension code logic.

Standard Business Central behavior ensures "Quantity Shipped" updates correctly when posted directly from a Sales Order.

Recommendation:

Test in a Standard Environment: Confirm the behavior in a clean, standard Business Central environment (without any custom extensions).

Disable/Uninstall Custom Extensions: Temporarily uninstall or disable any custom extensions related to sales, warehousing, or posting processes in your current environment.

Retest the Sales Order Shipment: After disabling extensions, try posting a Sales Shipment directly from a Sales Order again.

If the "Quantity Shipped" field then updates correctly, it confirms that a custom extension is interfering with the standard posting process. You'll need to investigate that specific extension's code.

✅ Mark this answer as verified if it helps you.

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