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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / The server is unavaila...
Small and medium business | Business Central, N...
Suggested Answer

The server is unavailable or connection has been lost error - Caused by computer going to sleep

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Posted on by etbdk 5

Hello everyone,

I'm hoping someone can help me out here please.

We have had various users reporting recently that they are getting the following message...

nav_2D00_server_2D00_error.png

This only seems to happen after they have went on a break and the computer has locked and gone into sleep mode.

I managed to fix this on some machines by configuring the network adapter's power management so that it would not power off during sleep mode.

For some reason this doesn't appear to work on them all though, I was just wondering if anyone else had seen anything similar as of late?

I have the same question (1)
  • Suggested answer
    tanya07 Profile Picture
    tanya07 1,638 on at
    RE: The server is unavailable or connection has been lost error - Caused by computer going to sleep

    Hi, etbdk,

    Please restart your services once and try again.

    Thanks,

    Tanya Kharbanda

    Don't forget to help the community by verifying the answer if your question has been answered. It will let others know that the topic has a verified answer.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,307 Super User 2025 Season 2 on at
    RE: The server is unavailable or connection has been lost error - Caused by computer going to sleep

    Hi, You can check the event log on the client side to see what the specific error is.

    And I'm not sure if it has anything to do with this, but you can try increasing the timeout on the server side.

    pastedimage1653528067265v1.png

    Hope this helps.

    Thanks.

    ZHU

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