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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Accounting distributio...
Finance | Project Operations, Human Resources, ...
Answered

Accounting distribution In process in posted PO Invoice

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Posted on by Marta Fava 10

Hello everybody, 

we have a strange situation in a Dynamics365FO 10.0.4 environment regarding accounting distribution in posted PO Invoices. 

We found that for some invoices, the accounting distributions are not correctly finalized. 

In this example you can see tat for this invoice, we have 3 accounting distribution:

2 of them have Accounting Event = "None"

1 of them has Accounting Event = "Original"

All of them have Accounting Status = in process, even if the Invoice is already posted!

pastedimage1574331482806v1.png

This situation is also present in the Tax accounting distribution and this bring an incorrect calculation on Settle an Post Salest Tax process. 

We are not able to re create this case, have you ever had to deal with a similar situation? Can you give me some indications on how this situation can be created?

Thank you in advance for any suggestions. 

I have the same question (0)
  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Marta,

    This might be related to a system glitch/bug.

    Can you try replicating the issue in a more recent version, such as 10.0.6?

    If it is still present there then open a support ticket with MS.

    Best regards,

    Ludwig

  • Suggested answer
    Rahul Mohta Profile Picture
    Rahul Mohta 21,032 on at

    there could be time lag between subledger entries to get finalized in ledger based on your batch transfer rules in GL

    try checking on the inquiry for subledger entries not yet transferred and and process them if any

  • Marta Fava Profile Picture
    Marta Fava 10 on at

    Hello Ludwig,

    we try to do this, but the problem is that we can't find out what are the steps that produce this situation.

    This happens randomly.

  • Marta Fava Profile Picture
    Marta Fava 10 on at

    Hello Rahul,

    we checked this but there aren't any subledger entries to be finalized.

    In fact the accounting transaction are correctly created.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Marta,

    Can you possibly ask the users that created that PO to re-enter it in a demo/test environment in the same way that did that in your live environment?

    Can you also try identifying some common patterns when this issue happens?

    If you cannot make a good progress here from a UI (user interface) perspective then ask a developer to dig into that and have a look at what happened in detail.

    Best regards,

    Ludwig

  • Marta Fava Profile Picture
    Marta Fava 10 on at
    [quote user="Ludwig Reinhard"]

    Hello Marta,

    Can you possibly ask the users that created that PO to re-enter it in a demo/test environment in the same way that did that in your live environment?

    Can you also try identifying some common patterns when this issue happens?

    If you cannot make a good progress here from a UI (user interface) perspective then ask a developer to dig into that and have a look at what happened in detail.

    Best regards,

    Ludwig

    [/quote]

    Hello Ludwig,

    users make everytime the same steps, and there are no differences in the process of an invoice with a "normal" situation and another with the issue.

    We did a research of the invoice affected to this issue, we are talking about the 0,05% of the posted invoices in a very huge number of invoices.

    The invoices are very different from each other, they don't have any common pattern. In the same PO with 12 identical lines, we have invoices with and without the issue. It seems that it happens randomly withount any reason.

    I knew from Microsoft that someone else reported this issue, but in this moment neither our technical consultant, nor Microsoft ones have any idea of what could cause this strange situation.

    Thank you, regards

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