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Customer experience | Sales, Customer Insights,...
Suggested Answer

Our Form CAPTCHA has disappeared, and no submissions work any longer?

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Posted on by 45

Has anyone ever experienced this issue? It was working fine until wednesday, now the CAPTCHA has disappeared and when selecting the Submit link the page just flashes and does nothing. No data is submitted. The CAPTCHA is visible in the Form builder?

I have the same question (0)
  • cloflyMao Profile Picture
    25,210 on at

    Hi Stripey,

    Please check whether CAPTCHA contents are rendered in real live marketing page.

    We can see that CAPTCHA elements are available in form builder. (They exists in ms_captcha_holder container.)

    pastedimage1613982879692v3.png

    However, in real live page, these elements are not generated in the ms_captcha_holder container.

    pastedimage1613982596461v2.png

    It seems that there is issue to the current form loader script when rendering CAPTCHA, please contact to Support to fix the issue at background.

  • Stripey Profile Picture
    45 on at

    Hi Clofly, is this an issue that is currently faced by all Form users in Dynamics? Or is this something that would be local to our tenancy only?

  • Suggested answer
    mauro mar Profile Picture
    Microsoft Employee on at

    Hello Stripey,

    this indeed sounds like a bug. can you verify once more if it still the case (try clearing your browser cache) and then, if so, please submit a Service Request we will be looking into it.

  • Clofly Mao Profile Picture
    50 on at

    Hi Stripey,

    I encountered the issue in 3 different environments.

    It seems that currently CAPTCHA service is not working.

  • Stripey Profile Picture
    45 on at

    Hi Mauro,

    Checked in Chrome and FF as well with the cache cleared - this seems to persist

    pastedimage1614067239748v1.png

    Can you please detail how I go about submitting a Service Request?

    Many thanks,

    Stripey

  • Stripey Profile Picture
    45 on at

    Hi Clofly,

    Thanks for confirming this. i have added a screencap below of the current behaviour.

  • cloflyMao Profile Picture
    25,210 on at

    Hi Stripey,

    We can submit Service Request via the following link:(in Power Platform admin center)

    https://admin.powerplatform.microsoft.com/support

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