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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How can I view the cas...
Microsoft Dynamics CRM (Archived)

How can I view the cases I placed in a queue as a case view instead of a queue view?

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Posted on by whatup 200

How can I view the cases I placed in a queue as a case view instead of a queue view?

Queue = Test Queue

I have added cases to a "Test Queue" but to see what cases are in that queue I need to go look at the queue. Is there a specific set of filtering criteria I can use to just have a case view that shows me all the cases in "Test Queue".

Thanks,

Mitch

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  • abhishek_255 Profile Picture
    abhishek_255 1,612 on at
    RE: How can I view the cases I placed in a queue as a case view instead of a queue view?

    Hi-

    You can create a view on cases and filter it on queue items object's Queue = "Test Queue".

    Best Regards,

    Abhishek

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