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Does anyone know how or who to contact regarding the matter of the EI and CPP rates for Canadian Payroll being set to the wrong values.
I have been working on this and get the run around that the patch fixes this, but the patch does not address (in the write up anyway) the issue that we have encountered.
Yes, in the 2012 Year end update the CPP and EI (box 26 and 24) were presented with the prior year max values, and yes the SQL Scripts sent out fix that presentation issue.
However, we have encountered an issue in which an employee that earns 200K per year has reached the EI and CPP max for the year - not a surprise - but the values that is maxing on are the 2012 values and not the 2013 values.
Can some one confirm that if we invest the time and expense to re-apply the 2012 R2 patch, that this will solve / resolve the problem described above. As well we still have clients on GP v10, we know that there are no patches, but the last patch appears to be broken, so I am hoping that Microsoft will not leave the clients with broken software.
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