News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) How to check availabil...

Microsoft Dynamics CRM (Archived)

How to check availability of unavailability of the users in activity entities in HTML webresource?

(0) Share

Report

Report

Posted on by Community Member Microsoft Employee

Hello,

I'm working on Dynamics 365 for Customer Engagement - Sales. I need to manage the conflict management of all the activity entities(Appointment, Task, Fax, Letter, Email).

i.e. Mike has an appointment on "4/22/2019 8:00 AM" to "4/22/2019 9:00 AM". Now I'm creating an appointment from the HTML web resource At "4/22/2019 8:00 AM" to "4/22/2019 8:30 AM", At this time I want to check whether the User(Mike) is available or not?

Can you guys suggest me?

Thanks in advance!

*This post is locked for comments

All responses Img

All responses (1)

Answers Img

Answers (0)

Pawar Pravin 5,227 on at

Like (0)

Report

RE: How to check availability of unavailability of the users in activity entities in HTML webresource?

Hi Chhaya_Patel,

This is not straight forward job in MS CRM to handle user availability through coding (C# or JavaScript). You need to use permutation and combination concept here to check user availability.

I would suggest you to use custom action to handle this scenario. Call action using js function in html web resource.

Inside custom action try to retrieve all possible already booked appointments using query-expression by passing parameters as Start date time, End date time and user name. You can compare start time and end using less than and greater than operator.

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2

Martin Dráb 230,214 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans