Appoved checkbox

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Posted on by Tina Kim

Hi experts

I created a customer journal without approved checkbox marked.

I can't settle the balance becuase no transaction is shown in settle open trans, so I tried to use payment proposal and I still can't post with following error.

"Offset voucher XXXXX in account XXXXX has not been approved."

Is there a way to tick the approved checkbox again after posting?

Or can I reverse this journal or making a settlement ?

Please help!

Tina

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Tina Kim 95 on at

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RE: Appoved checkbox

Thanks a lot :)
Tina Kim 95 on at

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RE: Appoved checkbox

Hello Ludwig

Yes it is resolved

Thanks a lot for your help as always
Ludwig Reinhard Microsoft Employee on at

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RE: Appoved checkbox

Hello Tina,

Has this issue been resolved?

Best regards,

Ludwig
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Ludwig Reinhard Microsoft Employee on at

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RE: Appoved checkbox

Hello Tina,

Can you select the customer in AR and then open the customer transactions?

Filter/select your open transaction and then open the general tab of that transaction where you can find the approved button.

You should be able to check this parameter.

Once this is done you can select it in your payment journal.

Best regards,

Ludwig
André Arnaud de Cal... 291,280 Super User 2024 Season 2 on at

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RE: Appoved checkbox

Hi Tina,

Where is the approved status missing? On the existing customer transaction or on the new journal line? You can actually change the setting on the customer transaction.