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Appointments being deleted from the organizers calendar after tracked by an attendee

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Posted on by RE-24101527-0

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Hi all,

I'm facing an issue where appointments are being deleted from the hosts calendar when tracked by another colleague.

So for example, colleague A creates an appointment and invites colleague B and C.

If colleague B were to track to their dynamics via outlook, the appointment would subsequently be removed from colleague A and C's calendar.

Very frustrating when creating large company events.

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Amit Katariya007 8,785 Super User 2024 Season 1 on at

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Appointments being deleted from the organizers calendar after tracked by an attendee

In Dynamics 365, once an appointment is tracked by one user (e.g., the organizer), all other invited users should ideally see the appointment as tracked in their Dynamics 365 environment. This tracking status should be visible across all attendees, as Dynamics recognizes the appointment as a single shared activity record.

However, in some cases, User B might not immediately see it as tracked due to:

1. Synchronization Delays:

Depending on your Server-Side Synchronization or Outlook Client Sync settings, there could be a delay before the tracking status appears for all users. This is especially true if synchronization is not real-time.

2. Permissions or Role-Based Access:

If User B doesn’t have sufficient permissions or if there's a configuration that restricts their access to view the tracked status of appointments created by others, they may not see it marked as tracked. Confirm that User B has read access to activities owned by other users.

3. Dynamics 365 and Outlook Version Compatibility:

If User B is using a different version of the Dynamics 365 Outlook App or a different version of Dynamics itself, there could be compatibility issues affecting the visibility of the tracked status.

In a typical scenario with correctly configured synchronization and permissions, User B should see the appointment marked as tracked if User A has already tracked it. If they’re not seeing it, that could point to a synchronization or permission issue that would need to be addressed in the settings.

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