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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Adyen Payment Processi...
Supply chain | Supply Chain Management, Commerce
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Adyen Payment Processing - Defaulting a credit card for order processing

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Posted on by N_peter 75

We are using Adyen for online and MOTO payment processing. Is it possible to specify a defaulted credit card within D365 for a customer account? I cannot find a way to specify a card to default on a customer's account in the event we were to rely on the customer's default payment terms which requires the manual registration of the credit card for payment processing.

Is the recommended path to enable order completion to prompt the payment workflow at order entry? If we enable order completion, we would still like to be able to default in a defaulted credit card from the customer's account.

I have the same question (0)
  • Surya Thonangi Profile Picture
    Surya Thonangi on at

    HI Nicholas

    can you please open a Support ticket with MS Support so that we can further investigate this issue.

    Kind Regards

    Surya

    MS Support Team

  • N_peter Profile Picture
    N_peter 75 on at

    I opened a ticket and it was confirmed that this is not supported.

  • Menekse Saygili Profile Picture
    Menekse Saygili on at

    Hi Nicolas,

    If you use a call center channel with order completion option on the call center channel you are assigned to, it works when a credit card assigned to a customer.

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