Personalization not working in Outbound Marketing Email

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Posted on 24 Aug 2023 18:07:28 by TM-27081506-0

Hello,

We have a simple personalization set up in Marketing Email Templates for {{contact.firstname}}. It had been working until this week, and all of a sudden it stopped pulling in the values. I've tested other fields (last name & email) and they also do not work.

I tested a Real-Time Marketing email and the personalization works as it should. However, my marketing team is not trained or properly set up to use Real-Time yet so Outbound Marketing has to work.

We have 2 separate production instances and the 2nd instance is not having this issue. Any thoughts on what could be blocking the personalization from being pulled into the Marketing Email?

Thank you!

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LanceP1906 54 on 29 Aug 2023 at 14:20:53

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Personalization not working in Outbound Marketing Email

The move to RT Marketing is not easy. But after you get over the training hump, things do get better. That's where most of the new development is going. It's a process but can be done.
Leah Ju Microsoft Employee on 25 Aug 2023 at 03:33:22

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Personalization not working in Outbound Marketing Email

Hi Partner,

Marketing Email Templates?

Try creating another new marketing email without any templates and test it by adding dynamic context to the new created email.

You mentioned that this came out of nowhere? Has the problematic instance been updated?

Check to compare versions:

Finally, I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Doc
I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah