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web templates to CRM. can any1 provides the link to refer ??
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There are many ways of doing it:
Get a crm portal
blogs.technet.microsoft.com/.../extend-your-dynamics-crm-to-the-web-with-a-customer-portal
Get clickdimensions
Website email
So if someone logs a case on ur website, do u receive an email with details? If yes, use auto case creation
crmbook.powerobjects.com/.../automatic-case-creation
Integrate your web page
www.c2software.com/.../web-integration-dynamics-crm.aspx
Basically u ll have to create a web service which reads data from ur website db and pushes it to crm case entity
For drupal website
www.annertech.com/.../how-integrate-drupal-website-ms-dynamics-crm
If you are talking about email templates, watch this video https://youtu.be/BjNFGX3sWjE
If you are talking about word templates, check this https://youtu.be/uwr_TpEQUXI
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