I am using CRM 2013 online and am trying to connect to Exchange 2013 Server (on Rackspace) using the CRM Email Router. I was able to install and configure the email router fine on a separate server. I created an Exchange Incoming Configuration profile using my Exchange credentials and was able to create an outgoing SMTP Configuration profile. I set up the Deployment, was able to Load the Users. I had successful Incoming and Outgoing tests.
However, my problem is when I go back to the CRM to try and configure an Email Server profile using the same connections to my Exchange server, I am getting an "Unsupported Email Server" error. I am having trouble figuring out how to configure the Email Server Profile and the mailboxes in CRM itself. For one, I don't understand why I need to connect to my Exchange server through CRM if the Router is supposed to be doing this? If this is the case, should I somehow be using the Email Server Profile to connect to the server where my Email Router is sitting on? If so how do I do this?
Here is my error message trying to save an Exchange Server Profile using the same credentials as I used in the successful Email Router configuration:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: The email server isn't supported.Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147098046</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>The email server isn't supported.</Message>
<Timestamp>2014-07-30T15:01:34.0918526Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>
