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Dynamics 365 CommunityForums Small and medium business | Business Central, N... Unable to copy product...

Small and medium business | Business Central, N...

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Unable to copy production environment to sandbox

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Posted on by Frank Janssen

172

Hi all,

for 2 days i am not able to copy my production environment (version 25.4) to a new sandbox for testing some things out.
The error messeage is:

Error: Lizenz Update fehlgeschlagen - Unerwarteter HTTP-Fehler

which may be in english:

License update failed - Unexpected HTTP error

I already restarted environment, but nothing changed.

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Dynamics 365 Business Central

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Answers (1)

Gerardo Rentería Ga... 25,367 Most Valuable Professional on at

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Hi

If the problem still persists, I recommend creating a ticket.

Technical support overview - Business Central | Microsoft Learn

Best

GR

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Steven Renders 5,672 Moderator on at

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Try to look in telemetry if there's any specific information regarding the failure.

As suggested by others, contact support if the issue persists.

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Khushbu Rajvi. 20,614 Super User 2025 Season 2 on at

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You should raised ticket for this. It seems license related issue.

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Jainam M. Kothari 15,639 Super User 2025 Season 2 on at

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Hello,

Yes i agree with Experts, You should raised ticket in Microsoft for this.

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Frank Janssen 172 on at

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Thanks for your contribution.

Ticket was raised by my Partner to CSP to Microsoft (this is driving me nuts).
I will report any further insights.

Copy production to new production and then to new sandbox is working.

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Frank Janssen 172 on at

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Hi all,

problem was solved via CSP/Microsoft.

A third party Extension was the reason. New version fixed the problem.

Thanks.

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