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Small and medium business | Business Central, N...
Answered

Unable to copy production environment to sandbox

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Posted on by 172
Hi all, 
 
for 2 days i am not able to copy my production environment (version 25.4) to a new sandbox for testing some things out.
The error messeage is:
: Lizenz Update fehlgeschlagen - Unerwarteter HTTP-Fehler
 
which may be in english:
License update failed - Unexpected HTTP error
 
I already restarted environment, but nothing changed.
I have the same question (0)
  • Gerardo Rentería García Profile Picture
    25,367 Most Valuable Professional on at
    Hi
    If the problem still persists, I recommend creating a ticket.
     
    Best
    GR
  • Suggested answer
    Steven Renders Profile Picture
    5,672 Moderator on at
    Try to look in telemetry if there's any specific information regarding the failure.
    As suggested by others, contact support if the issue persists.
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    20,614 Super User 2025 Season 2 on at
    You should raised ticket for this. It seems license related issue.
  • Suggested answer
    Jainam M. Kothari Profile Picture
    15,639 Super User 2025 Season 2 on at
    Hello,
     
    Yes i agree with Experts, You should raised ticket in Microsoft for this.
  • Frank Janssen Profile Picture
    172 on at
    Thanks for your contribution.

    Ticket was raised by my Partner to CSP to Microsoft (this is driving me nuts). 
    I will report any further insights.
     
    Copy production to new production and then to new sandbox is working.
     
  • Verified answer
    Frank Janssen Profile Picture
    172 on at
    Hi all, 

    problem was solved via CSP/Microsoft.
    A third party Extension was the reason. New version fixed the problem.
    Thanks.

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