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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Mailboxes getting deac...
Microsoft Dynamics CRM (Archived)

Mailboxes getting deactivated

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Posted on by Community Member

Hi,

After switching to server side sync from email router we are experiencing problems with a server profile.

The mailboxes in the server profiles keeps getting deactivated every few days and we have to activate them again for them to function properly.

The error message keeps refering to ports or server adresses not being found.

Our server profile config is as follows:

- Server type: Exchange (Exchange Online in Office 365, CRM online is on the same tenant)

- Owner: X (The owner has full access on the mailboxes in the server profile)

- Server address: https://outlook.office365.com/EWS/Exchange.asmx

- Approving by credentials used in the server profile

- Impersination is turned on (verified turned on in powershell)

- Same settings for outgoing traffic

- Port: 443

I've registered a ticket with Microsoft and talked with them several times but I don't feel they are sensing the urgency and impact this problem has.

Has anybody else experienced this? 

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I have the same question (0)
  • Magor Kovacs Profile Picture
    Magor Kovacs 1,835 on at

    Hello Andreas,

    Thanks for the post. I'd like to help you put some urgency on the Support Ticket you logged with the CRM Online Support. Could you please provide me with the case number?

    I will look into it internally and get back to you ASAP.

  • Community Member Profile Picture
    Community Member on at

    Thanks Magor

    Ticket: 114101611908996

    I`ve agreed with your support engineers to report back when the error occurs again.

    Auditing should be turned on now also, but the CRM instance is now very slow and we are sometimes not able to save or view records.

  • Community Member Profile Picture
    Community Member on at

    Hey Andreas,

    I am getting the same problem.. In fact I was looking for to log this with MS myself. It happens every single time I switch between settings for a user, but also sometimes it happens just randomly, where the "mailbox cannot be located" and the user is sat there disabled until I go to check errors and enable again...it seem to be very un-reliable and dependent on Admin approval..quite disappointed of the number of occasions it has occurred actually..

  • Community Member Profile Picture
    Community Member on at

    Yeah, totally unreliable and a business critical error in our case since we have started using Dynamics CRM as our ticketing solution.

    We have to go back to using e-mail or set up a server and configure an e-mail router if it doesn't get solved quickly.

    You should log it with MS Adriana so we can get more attention brought to this problem.

  • Magor Kovacs Profile Picture
    Magor Kovacs 1,835 on at

    Hello Andreas,

    Thanks for the case number. I'm following up internally as we speak and will get back to you on it ASAP.

  • Community Member Profile Picture
    Community Member on at

    Hi all,

    We're experiencing a similar problem on our online instance. Every few weeks some of our Queues become disabled without any manual intervention by a CRM user.

    Has there been a solution to this? We're looking to raising a ticket with MS regarding this issue.

  • Suggested answer
    Magor Kovacs Profile Picture
    Magor Kovacs 1,835 on at

    Hello Aaron,

    I'd definately suggest opening a ticket!

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Aaron,

    What is the error message that you're getting, is it like Andreas' whereby the error message keeps referring to ports or server addresses not being found or is it that "the mailbox location could not be found" something?

    If it's the second you could check this article: support2.microsoft.com/.../2972143 (if you haven't done that already..) I have been getting the mailbox location issue whilst having the Auto Discover Server Location option as Yes...

    Also, noticed that once email sync settings are switched/changed the mailboxes become disabled..

    But yeah, a ticket with MS doesn't sound like a bad idea.. :-)

  • Community Member Profile Picture
    Community Member on at

    Hi Adriana,

    My error is slightly different. Mine is:

    Email cannot not be received for the mailbox '_______________' because the email server location or the incoming email port specified in the associated email server profile '_________' is incorrect. The mailbox has been disabled for receiving email and the owner of the email server profile has been notified.

    From that I take that we have an issue relating to ports, which is strange because this only happens with some mailboxes, and they are configured in exactly the same way as the mailboxes that are working.

  • Community Member Profile Picture
    Community Member on at

    Hi Magor,

    We have done so :) I'll keep you all updated of any discoveries.

    Thanks,

    Aaron

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