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Small and medium business | Business Central, N...
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Effect of approval flow on sales order correct function

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Dear All,

I face the following issues, that could be a bug in BC correct function?

on few sample posted sales invoice, i had choose correct > cancel . However , due to i had turn on the workflow that all sales credit memo need approval before it is posted, hence, system will tell me that the SCM wont be auto posted, but instead it will create a sales credit memo for me to send for approval.

when i reached this stage, i check the posted sales invoice "cancel" status = no. and the outstanding amount = the invoice amount

after that i had got the approval of the sales credit memo and posted the sales credit memo.

Now  the posted sales invoice "cancel" status still remain = no. and the outstanding amount = 0!

is this a bug? should the status of the posted sales invoice change to cancel = yes?

also 2nd question 

in my scm approval flow, my finance manager is the approval. I had asked her to try to create a SCM and BC still ask her to send for approval. after she send for approval, when she refresh and go back to the SCM, she can't approve. So in BC approval, the approver can't send for approval?

  

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  • Verified answer
    Marco Mels Profile Picture
    on at
    RE: Effect of approval flow on sales order correct function

    Hello,

    I ran the first scenario. With approval workflow for SCM enabled, it does not continue the process and the posted sales invoices does not get status cancelled. When approval workflow for SCM is disabled, the process continues and the posted sales invoice gets status cancelled.

    Please raise a support request so we can assist and look into it. You can refer to this community posting.

    For the second scenario, we probably need more info related to the work flow. You would need to create two separate issues if you want Microsoft to look at it or provide more information so community can assist.

  • Community Member Profile Picture
    on at
    RE: Effect of approval flow on sales order correct function

    Dear Marco Mels,

    how do i raise a support ticket with Microsoft? Thru the vendor that is maintaining my BC? or there is a portal that i can do it myself?

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